Claims Manager, Worker's Compensation

About this role

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Dir or Senior Dir of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Responsibilities • Direct and monitor assignments of new loss activity

• Review and approve correspondence and reports

• Review and approve reserves and settlements in excess of examiner’s authority

• Make recommendations concerning reserve changes to director or senior management.

• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)

• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives

• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs

• Prepare and distribute reports by collecting and summarizing information

• Assist in preparation of budgets, evaluation of expenses and assess resource needs

• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)

• Promote and enhance strong relationships with customers and channel partners

• Participate in special projects as requested

• Travel to other claim offices, mediations, trials, and conferences as required.

Education: • Bachelor’s degree or equivalent work experience

Certification: • Successful achievement of insurance industry designations a plus

• Management training a plus

Work Experience: • Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation.

• Experience managing people.

Skill Sets: • Strategic thinker with good organizational skills

• Excellent written and oral communication skills

• Strong organization and time management skills

• Ability to deliver outstanding customer service

• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

• Ability to work in a team environment

• Strong desire for continuous improvement

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information: The salary range for this position is $91,400  - $190,500. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are:  

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.  

We’re all about people | We win together | We strive for better  

We enjoy the everyday | We think further  

What’s in it for you:  

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.   

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.   

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.   

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.    

Are you ready to play your part?  

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.    

Caution: Employment scams  

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:  

• All legitimate job postings with Markel will be posted on Markel Careers . No other URL should be trusted for job postings .

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.  

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com .  

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marit

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