Claims Coordinator

About this role

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview  

The Claims   Coordinator   supports the administration of claim reporting, processing, investigation, record-keeping, and mitigation. Under the direction and supervision of the Risk & Claims Manager, the position will perform administrative duties in support of the claims function for enterprise-wide programs such as Workers’ Compensation, Property, Automobile, and General/Products Liability. This role   maintains   working relationships within the organization and with external partners such as brokers, insurers, and outside counsel. This role may also support process improvement efforts and training documentation within the department.  

Key Result Areas  

Support the incident/claims process for enterprise-wide programs such as but not limited to Workers’ Compensation, Property, Automobile, General/Products Liability,   etc :  

• Collect claim information for property damage, workers’   compensation   or general liability claims, ensuring proper documentation is received from internal and external partners  

• Support the daily processing of claims relating to Workers’ Compensation, Casualty, Automobile Liability, and other Corporate Risks  

• Maintain and progress a pending caseload across several lines of coverage  

• Track open claims and follow up consistently to move items forward  

• Maintain consistent,   timely   responses to external communications (phone/email)  

• Work collaboratively with other teams and departments on claims-related matters  

• Maintain and update Risk Management Information Systems to ensure claims data is   accurate , standardized, and reporting-ready for leadership review  

Support the Risk & Claims Manager in communicating and monitoring incident/claims reporting and handling processes and procedures :  

• Utilize approved AI and automation tools (e.g., Microsoft Copilot) to support daily administrative tasks such as drafting routine communications, summarizing documentation, and creating templates, improving efficiency and consistency in claims processing  

• Communicate with internal field operations management regarding:  

• Timely claim reporting  

• Case / Claim status updates  

• Assist, under the direction of the Risk & Claims Manager, in developing guidelines and procedures for incident reporting and claims handling  

• Special projects and other duties as needed  

Collaborate in developing, communicating, educating, and   monitoring   of incident/claims reporting & handling processes and procedures:  

• Assist, under the direction of the Risk & Claims Manager, with complex and ongoing claims and litigation matters  

• Assist, under the direction of the Risk & Claims   Manager, in   developing guidelines and procedures for incident reporting and claims handling  

• Act as liaison with internal field operations management on  

• Timely claim reporting;  

• Identification of trends;  

• Case / Claim management;  

• Finalization / Claim settlement  

• Special projects and other duties as neede d  

Skills  

• Ability to work independently while managing multiple priorities in a fast-paced environment.    

• Strong analytical and problem-solving skills.   

• Strong computer literacy and data entry accuracy across multiple business systems and applications.  

• Working   proficiency   with AI and automation tools to improve efficiency and reduce manual work.    

Job Qualifications  

• High school diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience,   required  

• Basic understanding of confidentiality and privilege considerations related to claims and litigation matters,   required  

• Strong verbal and written communication skills for interactions with brokers, claim administrators (TPAs), outside counsel, business partners, and internal field operations,   required  

• Strong attention to detail and organizational skills, with the ability to prioritize work and respond to multiple demands while meeting time-sensitive claims deadlines,   required  

• Ability to function in a multi-system environment, including Microsoft 365 tools (Outlook, Teams) and department software applications such as Smartsheet,   required  

• 1–3 years of experience in claims handling, preferred, ideally within Workers' Compensation or General Liability; familiarity with auto, property, and professional lines coverages a plus  

Location Requirement:   

This position is based in Tempe, Arizona, with in-office attendance required 4 days per week (Monday-Thursday). Fridays are optional remote workdays.   

Physical Requirements  

• In-Office Environment:   Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions  

• Must be able to collaborate in-person with occasional impromptu in-person meetings   

• Office Conditions:   Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels  

• Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches .    Must be able to occasionally move or lift office items up to 25 pounds  

• Hearing Requirements:   Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.  

• Reading and Writing Proficiency:   Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions.   Proficiency   in written communication is   required   to handle job-related tasks effectively.  

• Vision Requirements:

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