Chronic Care Manager (Remote - Compact States)

About this role

Remote Care Manager Location: Remote The Care Manager will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 30- 50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location). Care Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions.

Compensation Structure Esrun Health utilizes a productivity-based pay structure : $10.00 per completed patient encounter up to 99 encounters/month. $10.25                                                                 100-149 encounters/month $12.00                                                                 150-199 encounters/month, $14.00                                                                 200-249 encounters/month $16.00                                                                       >250 encounters/month. Payment tier increases require 2 months consistency to achieve and are awarded in third month.

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.    • Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. • This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month. • (20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters) • EXAMPLE:           Chart Review                      8 min

Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min •

Total Time Spent:44 min = 2 encounters

• As a productivity-based position – there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes. • There is no pay for onboarding until care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) – but can, depending on individual schedule, take up to 14 days.

What your impact will be: • The role of the Care Manager is to abide by the plan of care and orders of the practice. • Ability to provide prevention and intervention for multiple disease conditions through motivational coaching. • Develops a positive interaction with patients on behalf of our practices. • Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions. • Develop detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes. • Understand health care goals associated with chronic disease management provided by the practice. • Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work. 

What we are looking for: • Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.) • Current COMPACT license to practice as an RN/ LVN/LPN held in current state of residence with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located. • A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care. • Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Care Management duties. • Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills. • Ability to quickly learn new technology through video tutorials and resources in a self-led environment • High Speed Internet (Minimum Download – 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) NO Chromebooks, iPads, or tablets • Excellent verbal, written and listening skills are a must.

What will make you stand out: • Quickly recognize condition-related warning signs. • Organized, thorough documentation skills. • Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills. • Clear diction. Exemplary phone etiquette applies to every call. • Committed to excellence in patient care and customer service. • Ability to troubleshoot minor technological issues related to remote working environment.

What we offer: • Streamline designed technology for your Chronic Care operations • Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia. • Core Values that unite and guide us • Autonomous and Flexible Work Environments • Opportunities to learn and grow • Community Involvement and Social Responsibility

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