Chief of Staff, Care Transformation & Customer Enablement

About this role

About Us:

Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.

Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.

Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.

Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

The Role:

The mission of the Chief of Staff, Care Transformation is to be the operator who keeps the Care Transformation engine running and the person who makes sure the engine is pointed in the right direction. This is not a coordinator role or a chief of staff role in the traditional sense. It is a combined function: half operating system for a high-performing post-sale team, half enablement architect who owns the bridge between Marketing and the people who face customers every day. You will report directly to the VP of Care Transformation and work across every part of the CT organization — CSMs, CTEs, Education, Support — as well as Marketing, Product, Sales, and Biz Ops.

This role exists because CT is scaling faster than its infrastructure. Account health visibility, team operating rhythms, OKR tracking, marketing readiness — all of it needs an owner who can build the system, run it, and improve it. That owner is you.

What You'll Do:

- You have 5–8 years in roles that required both operating rigor and content or enablement judgment — strategy & ops at a high-growth B2B company, customer success operations, RevOps, or enablement leadership in healthcare tech. You are strong in both dimensions. A candidate who is excellent at one and weak at the other is not the right fit.

- You have built something from scratch before — a team function, an information system, an operating cadence — in an environment that didn't hand it to you. You know what it feels like to start from nothing and leave behind something that works.

- You are familiar with health system sales cycles and the dynamics of enterprise post-sale relationships. You don't need to be trained on why a large academic medical center and a regional IDN are different kinds of accounts.

- You are a strong written communicator. You can translate a complex product update into a crisp, audience-specific brief without losing fidelity. You know what a CSM needs to hear versus what a CTE needs to hear versus what a support team needs to hear — and you write accordingly.

- You are operationally literate in the most literal sense: you are comfortable owning a dashboard, a budget tracker, a planning model, and an agenda simultaneously, and you don't need someone to check your work.

- You move work forward through clarity and trust, not positional authority. Influence without authority is your default mode, not a skill you occasionally deploy.

- You are low ego and high follow-through. You send the recap. You track the open item. You close the loop without being asked. You are equally comfortable in an executive conversation and doing the unglamorous infrastructure work that makes those conversations possible.

- You thrive in ambiguity. You don't wait for the playbook to exist before you start writing it.

Who You Are:

- Run the CT operating system. Own the meeting cadence, the agenda, the decision log, and the follow-through. Leadership syncs, all-hands, account reviews — you set the rhythm, prep the materials, and make sure the right people are in the room with the right information. No meeting happens without a clear purpose. No decision gets made without an owner. Nothing falls through the cracks because you are the person who catches it.

- Give CT leadership real-time visibility. Build and maintain the dashboards, trackers, and weekly briefs that tell the CT leadership team exactly what's green, what's at risk, and what needs their attention — without them having to ask. Own the CT headcount model. Track the budget. Translate account pipeline into staffing plans. Keep the VP of CT oriented on the full portfolio at all times.

- Own OKRs and improvement initiatives. Track the team's progress against CT OKRs, surface blockers before they compound, and drive the quarterly retrospectives that help the team learn from each cycle. Own the inventory of improvement initiatives from inception through completion. Be the person who asks: are we working on the right things?

- Be the bridge between CT and Marketing. Build the operating rhythm that ensures CT teams receive information before they face customers — not after. That means owning a 4-stream sequencing model (company vision → product narrative → feature update → release note) so CTEs and CSMs know exactly when and how updates are coming. It means building and maintaining the centralized CT enablement hub: a single source of truth for messaging, pitches, battle cards, competitive positioning, and product context. The first concrete deliverable is a gold-standard inpatient pitch that does not currently exist.

- Anticipate needs before they become urgent. QBR narratives, renewal messaging, product change explanations — the bes

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