Chief Information Officer (CIO)

About this role

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

The Chief Information Officer (CIO) is accountable for enterprise-wide technology strategy, governance, and execution across Triumph. This includes oversight of infrastructure, enterprise platforms, shared services (TriumphX), Information Security, and partnership with Product/Development functions.   The CIO operates as a member of executive leadership, aligning technology investments to business outcomes across Banking, Payments, Factoring, and Intelligence. The role is responsible for ensuring technology delivers measurable value, supports growth, maintains regulatory compliance, and operates with high reliability and security.   The CIO serves as the primary link between business strategy and information technology and security execution, with decision authority over enterprise technology governance, investment prioritization, and architecture standards.   WHAT YOU'LL BE DOING:   Enterprise Technology Strategy & Investment • Own the enterprise technology strategy and roadmap aligned to business priorities.

• Partner to ensure all technology investments are tied to measurable outcomes (growth, efficiency, risk reduction).

• Partner in the evaluation and approval of new technologies through governance structures [Technology Architecture Group (TAG), Enterprise IT Steering Committee].

• Set enterprise direction for cloud, platform, and modernization initiatives in partnership with the CTO.

Technology Governance, Risk & Regulatory Alignment • Chair Enterprise IT Steering Committee and Technology Architecture Group (TAG).

• Maintain decision authority over technology standards, architecture, and investment prioritization.

• Establish and enforce enterprise governance frameworks, policies, and processes.

• Serve as primary interface to the Board Risk Management Committee for technology-related matters.

• Ensure alignment with regulatory expectations across technology and information security domains.

• Provide day‑to‑day executive leadership for the CISO and Information Security organization, with direct accountability for enterprise cybersecurity posture and partnership with the Risk and Compliance Committee for independent oversight.

Enterprise Service Delivery • Lead TriumphX as the enterprise shared services organization delivering: • Infrastructure, platforms, and enterprise systems

• Service desk, IT Service Management, and operational support

• Security tool and monitoring

• Ensure systems deliver reliable, secure outcomes.

• Ensure delivery of a consistent, high‑quality digital workplace experience that enables employee productivity, reduces friction, and strengthens trust in enterprise technology services.

• Establish and monitor operational performance metrics, including availability, service levels, incident response.

• Drive Lean transformation for technology to improve efficiency, standardization, and service delivery outcomes.

AI Technology Leadership • Partner in the establishment of an enterprise-wide AI strategy and adoption approach, partnering with Risk and business leaders to establish governance frameworks and enable aligned implementation across the enterprise.

• Establish frameworks in partnership with Risk for responsible AI usage and risk management.

Business Partnership & Executive Advisory • Serve as strategic technology advisor to the Executive Leadership Team.

• Partner with business leaders to align technology capabilities to customer and operational needs.

• Ensure clear accountability across CIO, CTO, and CISO responsibilities.

• Support enterprise decision-making on major technology investments and trade-offs.

Vendor Strategy, Procurement & Financial Management • Own strategic vendor relationships and contract negotiations

• Ensure vendor agreements align with: • Risk and regulatory expectations

• Cost and pricing optimization

• Operational resilience and service performance

• Manage enterprise IT budget across run, grow, and transform investments

Mergers & Acquisitions (Technology) • Lead technology due diligence for acquisitions.

• Define system, data, and platform integration strategies.

• Ensure successful execution of integration with minimal disruption and alignment to enterprise standards.

WHAT MAKES YOU A GREAT FIT: • Demonstrates the ability to operate as an enterprise leader aligning technology to business outcomes

• Experience engaging with executive leadership and board committees

• Proven ability to translate complex technology decisions into business impact

• Demonstrates strong leadership in enterprise governance and decision-making frameworks

• Ability to drive alignment through structured forums (architecture, investment, risk)

• Exercises strong judgment balancing speed, risk, and standardization

• Proven track record of owning enterprise technology operations with measurable results

• Experience leading shared services or centralized technology organizations

• Drives execution discipline and continuous improvement

• Experience operating in regulated environments with strong control frameworks

• Holds personal accountability for enterprise cybersecurity posture, ensuring security considerations are embedded in all technology and business decisions

• Partners effectively with Risk and Audit

• Leads complex vendor negotiations and manages third‑party risk

• Manages enterprise technology budgets aligned to strategic priorities

• Strong understanding of cost optimization across technolog

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