Chief Claims Officer, Argo Group

About this role

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s):   Chief Claims Officer, Argo Group  

Employment Type:   Full-Time  

FLSA Status : Exempt  

Location : In-Office    

Summary:  

The   Chief   Claim s   Officer , Argo Group   reports directly to the Chief   Claims   Officer ,   Clearbrook   located in New York City and   manages the entire Claims   function for Argo .   As a member of the executive   management   team, the Chief Claims Officer , Argo   Group   is responsible for   the overall strategic direction, executive   leadership,   and management of all the Argo Group’s claims operations .   This includes   Cas ualty ,   Operations, Property,   Reinsurance ,   Surety,   and Workers’ Compensation   Claims.   The position manages   fi ve   direct reports and   approximately   150   indirect reports .    The Chief Claims Officer , Argo Group   collaborates   with the other Argo   Group   executives in   Underwriting , Actuarial, Finance , Risk, and Legal   formulating both strategic plans and policy to meet group profitability and growth   objectives .  

The Chief Claims Officer , Argo Group   provides claim leadership and direction to the Senior Management of   all   the Argo Group claims operations with a focus on supporting the consistent execution of claims functions and maintenance of operational excellence.  

This position can be based in any of the following locations: Chicago, IL,   Los Angeles, CA,   New York City, NY, Omaha, NE,   or   Richmond, V A .  

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.   

Essential Responsibilities :  

• Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets. Works collaboratively with representatives of the corporate actuarial team.  

• Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities .   This includes sophisticated coverage analysis,   timely   claims resolution, and strong negotiation of settlements.  

• Leads,   directs,   and has leadership accountability for   establishing   claims and that there are performance   objectives   and performance metrics in place at all organizational levels to both support and meet set   objectives .  

• Drives continuous improvement through initiatives involving   the employees ,   processes,   and technology .  

• Identifies   and implements claims best practices in all operating units for proper and consistent claims   performance  to   include management responsibility for claims compliance (OFAC, Medicare Reporting, Adjuster Licensing, SOX etc.) and achieving the   appropriate financial   outcomes .  

• Effectuates claims resolution and process improvement while maximizing cost effectiveness and educating the business managers/leaders as to claims drivers and trends.  

• Ability to   establish   working relationships with a variety of types of claims vendors and to negotiate the vendor contracts   to   maximize the financial benefit to Argo Group and its customers.  

• Expertise   in claims litigation management .   Must have a proven   track record   of successful outcomes in this regard and be able to   establish   and maintain an enterprise- wide   a specialized   litigation management   unit.  

• Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.  

• Supports the claims selection process to   retain   claims   professionals that consistently   demonstrate   appropriate technical   expertise ,   maturity,   and a professional commitment to excellence.  

In summary, the successful candidate must be a knowledgeable,   accomplished   and “hands-on” insurance professional with a demonstrated   track record   of success in leading a   diverse commercial lines   claims organization with the ability to provide “best in class” claims service. The successful candidate will have   demonstrated claims   technical and management   expertise   coupled with an effective personal style and a “team player” orientation .    The Chief Claims Officer , Argo Group   must be someone who can work collaboratively with other members of an executive management team, deal effectively with individuals of diverse professional backgrounds, and have consistent credibility both inside and outside of Argo Group. A career history that underscores continuous advancement either with an insurance organization or the insurance industry is also a requirement for the successful candidate.  

Qualifications / Experience Required :  

The ideal candidate for this position will be an accomplished and highly capable insurance professional with   significant   experience   in   a senior   management commercial property and casualty   claims   role within an organization with a   full-scale   domestic orientation .   He/she must have highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization with operations   located   throughout the United States   and   Bermuda .  

The successful candidate must have a thorough understanding of property and casualty financial and actuarial concepts and requirements and their influence on the claims reserving process and   financial   outcomes .   He/she must have   experience   in  designing   and implementing claims technology solutions. The successful candidate will   possess   an analytic and metric driven focus combined with strong strategy development and execution

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