Checker/Stocker

About this role

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Checker/Stocker Department: Grocery FLSA: Non-Exempt

General Function: Provides prompt, efficient, and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager, Assistant Managers of GM, Perishables, and Store Operations; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities: • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Operates cash register accurately and scans product, (where applicable). • Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. • Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed. • Answers customer questions and concerns and follows-up with appropriate personnel. • Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets. • Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps. • Required to know value, look-up numbers, department numbers, and features of items for which money is received. • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested. • Perceives immediate surroundings for customer needs and problems for store safety and security. • Communicates clearly and distinctly on the intercom or telephone system. • Reviews weekly store ad to note price changes and sale items. • Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance. • Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable). • May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer. • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time. •  Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Secondary Duties and Responsibilities: • Assists store management as required (i.e., store displays, decorations for special promotion/events). • Knows code dates on perishable items and can explain to customers. • Changes register tape and ribbons as necessary. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics: • Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. • Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education and Experience: No education or experience requirements.

Physical Requirements: • Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated) • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes, possible dampness, and the potential for electrical shock. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job: Pallet jack, box cutter, ca

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