Certified Medical Assistant Team Lead

About this role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

JOB REQUIREMENTS   Required:    • High School Diploma or equivalent 

AND   • 1+ years of working experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting  

OR    • One of the following MA certifications at the time of hire ( or must obtain within 12 months of hire):  

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association) 

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants, or CHP Certified Health Professionals) 

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists, or AAH, American Allied Health, or ARMA American Registry of Medical Assistants) 

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) 

• NRCMA- Nationally Registered Certified Medial Assistant (verified through the National Association for Health Professionals) 

OR    • One of the following: 

• Graduate of an Accredited School of Nursing, LPN or LVN at the time of hire (verified through state license) 

• EMT- Emergency Medical Technician (verified through state certification and/or the National Registry of Emergency Medical Technicians) 

• Paramedic (verified through state certification and/or and the National Registry of Emergency Medical Technicians) 

Required Licenses/Certifications   • CPOE certification   required   within 2 weeks of hire if MA certification is not obtained at hire  

• Basic Life Support (BLS) required at the time of hire obtained through the American Red Cross (ARC) or American Heart Association (AHA) 

  One of the following certifications is required (or must obtain within 12 months of hire):  • CCMA- Certified Clinical Medical Assistant (verified through NHA, National HealthCareer Association) 

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) 

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health) 

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) 

• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) 

Additional Knowledge, Skills and Abilities Required • Knowledge of medical office management systems and procedures • Excellent time management skills and ability to multi-task and prioritize work • Social perceptiveness and service oriented • Excellent written and verbal communication skills • Strong organizational and planning skills • Proficiency in MS Office and patient management software • Keyboard proficiency • Experience using Electronic Health Records

CORE COMPETENCIES Collaboration Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. Diversity and Inclusion Foster’s diversity and inclusion, to be able to better understand team members, our customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed. Courage & Integrity Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness, and respect. Accountability Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships, and the healthcare needs of our communities.

ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job: • Supervise and support team members and business operations. • Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM. • Conduct monthly inventory. • Responsible for order approval. • Assist ROM in resolving patient concerns at the center. • Provide weekly oversight of calibrator calls. • Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registrati

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