Centralized Document Management Team (CDMT) Specialist

About this role

Why Patients Need You Everything we do every day is driven by an unwavering commitment to delivering safe and effective products to patients. Our quality culture, rooted in science and risk-based compliance, is both flexible and innovative, always putting the customer first. Whether your role involves development, maintenance, compliance, or analysis through research programs, your contributions will have a direct impact on patient care. Your focus and commitment will be essential in achieving project tasks and goals, fostering a collaborative environment for your colleagues. Your hard work and dedication will help Pfizer reach new milestones and make a significant impact on patients worldwide.

What You Will Achieve This role is part of the Centralized Document Management Team (CDMT) responsible for end-to-end lifecycle management of GMP documents using QualityDocs , replacing legacy PDOCs processes. The CDMT serves as a centralized, cross-functional capability supporting the entire site including API, Drug Product, Engineering, Maintenance and Utilities (EMU), and Quality Operations (QO) at the Kalamazoo site. The incumbent ensures standardized document creation, governance, migration, and continuous improvement aligned with cGMP, data integrity, and Pfizer Human Performance standards. The role shifts documentation from transactional processing to a strategic, standardized, and data-driven capability supporting inspection readiness and operational efficiency. This position resides in a team environment within the Centralized Document Management Team and regularly interfaces with colleagues across the Kalamazoo Site , including Document Governance, Quality Systems, GMP Training, Compliance, Operations, Engineering, and site leadership. The role also supports interactions with internal audit teams and external regulatory authorities during inspections.

How You Will Achieve It • Document Lifecycle Management (QualityDocs) • Author, review, and manage SOPs, Master Batch Records, Non-Master Records, and other GMP documents directly within QualityDocs , ensuring consistent application of templates, taxonomy, and metadata standards.

• Intake change requests, draft documents, facilitate stakeholder alignment, and drive timely approvals through quality systems.

• Perform controlled print and reconciliation activities in accordance with GMP documentation requirements, ensuring issued copies are accurate, accounted for, reconciled, and retained as required.

• Change Control & Compliance • Serve as responsible reviewer/approver for document changes within GMP frameworks; provide change control guidance to originators.

• Ensure compliance with cGMP, ALCOA data integrity principles, and site procedures across all documentation activities.

• Centralized Intake, Prioritization & Delivery • Operate within the centralized intake model, triaging and prioritizing work across API, DP, EMU, QO and the rest of the site using standardized criteria (inspection readiness, supply impact, compliance risk).

• Monitor workflows, manage queues, track due dates, escalate off-track work, and provide stakeholder visibility on workload and timelines.

• Standardization, Harmonization & Document Strategy • Drive harmonization across functional areas — reducing duplication and variation; apply standard templates, language, and structure; support "write-once, reuse" principles.

• Support site Document Governance forums with data, insights, and recommendations for simplification, reduction, and lifecycle optimization.

• Migration & Transformation • Execute and support migration activities from PDOCs/legacy systems into QualityDocs, ensuring accuracy, completeness, and compliance during each migration wave.

• Partner with CDMT leadership on resource planning and execution.

• Inspection Readiness & Audit Support • Ensure documents are inspection-ready and traceable; act as SME during audits/inspections for document management processes; support related CAPA and audit actions.

• Continuous Improvement, Metrics & Training • Track and trend documentation metrics (error categories, cycle times, throughput) and identify improvement opportunities.

• Develop OJTs, SOPs, and job aids; train and mentor team members and stakeholders on documentation processes and QualityDocs.

Qualifications Must-Have • Bachelor's degree with any years of experience, or an Associate's degree with 4 years of relevant experience, or a high school diploma (or equivalent) and 6 years of relevant experience

• Working knowledge of Quality Assurance/Quality Control systems and Good Manufacturing Practices (cGMP).

• Demonstrated proficiency in applicable computer software and electronic document management systems.

• Effective verbal and written communication skills and ability to interact across all organizational levels.

• Self-motivated with demonstrated personal accountability, flexibility, and willingness to learn new and changing responsibilities.

• undefined

Nice-to-Have • Experience with electronic document management systems such as QualityDocs , QTS, and/or PDOCs.

• Subject matter expertise in GMP documentation (SOPs, batch records, change control processes).

• Knowledge of Record Retention requirements and familiarity with site SOPs.

• Knowledge of API and/or Drug Product master record systems (QPSNT and/or MBR).

• Experience in document standardization, harmonization, system implementation, or migration projects.

• Strong analytical, critical thinking, and attention-to-detail skills.

• High proficiency in Word, Visio, Excel, and Outlook.

• Demonstrated ability to work both independently and collaboratively in a cross-functional team environment.

• Demonstrated commitment to Pfizer Values (Customer Focus, Courage, Excellence, Equity, Joy).  

• Demonstrated ability to learn and master new applications software

• Experience in conducting and documenting manufacturing incident or customer complaint investigations

• Knowled

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