CCaaS Account Executive - MidMarket

About this role

The application window is expected to close on: 08/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

Meet the Team You will be part of Cisco’s Collaboration sales organization, focused on delivering Customer Experience (CX) solutions that transform customer and employee experiences. This team partners closely with customers to modernize engagement strategies, leveraging cloud, AI, and integrated collaboration technologies to drive meaningful business outcomes.

Your Impact As a CCaaS Account Executive in the regional territory, you will serve as a strategic advisor to customers, helping them navigate complex business and technology decisions. You will bring deep architectural expertise and a consultative sales approach to position Cisco’s CX portfolio (CCaaS, AI and CPaaS) as a critical enabler of customer experience transformation. You will influence decision-makers, shape solution strategies, and drive revenue growth by aligning Cisco’s capabilities with customer priorities.

What You’ll Do Customer Strategy & Engagement        •      Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders        •      Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes        •      Influence customer decision-making by articulating the value of Cisco’s CX solutions • Manage and drive the partner strategy within the region.

Solution Leadership & Architecture Alignment        •      Apply deep expertise in CX and adjacent architectures to design tailored, outcome-based solutions        •      Partner with Solution Engineers, Partners and cross-functional teams to shape technical strategy and account plans        •      Lead technical discussions, proof of concepts (POCs), and proof of value (POV) engagements Deal Execution & Sales Excellence        •      Drive complex sales cycles from qualification through proposal and close        •      Develop compelling business cases, proposals, and solution narratives aligned to customer objectives        •      Forecast accurately and contribute to pipeline development and deal progression

Competitive Positioning & Market Insight        •      Leverage market intelligence and competitive insights to differentiate Cisco’s offerings        •      Incorporate competitive positioning into account strategies and customer-facing materials        •      Continuously refine knowledge of industry trends, customer needs, and emerging technologies

Cross-Functional Collaboration        •      Collaborate with product, engineering, and business units to align solutions with market needs • Work with the Collaboration, renewals, and Partner organizations to position the Cisco CX solution with the customer needs.

       •      Provide feedback from customer engagements to influence product roadmap and innovation        •      Work across theater resources to scale impact and drive consistent execution

Minimum Qualifications        •      5+ years of SaaS/ Contact center / software sales experience        •      Excellent executive presentation, written and verbal communication skills        •      Return on investment and outcome-based sales experience        •      Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya        •      Some travel throughout the US or within the region

Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $218,900.00 to $315,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-tim

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