Catering/Special Events Manager | OWC

About this role

THE ROLE:   Catering / Special Events Manager – OWC  

LOCATION:   New York, NY  

ABOUT LEGENDS GLOBAL  

Legends Global is the premier partner   to   the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.  

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale,   expertise , and connectivity to help our partners grow. The Legends Global Way guides how we   operate : Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.  

About the Role  

  The Catering & Special Events Manager for Well& by Durst is an experienced hospitality professional with a passion for exceptional guest experiences, food & beverage, and event / banquet execution. This role  is responsible for  managing all aspects of  special events  from client planning through on-site execution while  maintaining  the highest standards of service, organization, and operational excellence.  

The ideal candidate is a proactive problem-solver, strong communicator, and collaborative leader who thrives in fast-paced environments and understands that client satisfaction is the foundation of successful events. This individual has a proven record of successfully executed intimate gatherings to large-scale events.  

About the Project/Venue  

One World Observatory , positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the  SkyPod ™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features  ONE Dine , a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space,  ASPIRE at One World Observatory , offers  9,000 square feet  of private event space with unparalleled views for up to 450 guests.    

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)  

• Serve as the primary point of contact for clients throughout the event planning and execution process  

• Collaborate closely with the Event Sales team to ensure  accurate  and successful event execution  

• Manage all event  logistics  including timelines, floorplans, menus, staffing, rentals, and vendor coordination   

• Lead food & beverage planning with clients including menu development, tastings, and service style coordination  

• Attend weekly event and hospitality leadership meetings  

• Partner with internal departments including Culinary, Operations, Engineering, IT, Security, Cleaning, and Loading Dock teams to ensure seamless execution   

• Oversee event load-in, event operations, and load-out, including leading pre-event meetings   

• Manage ordering and inventory of event equipment,  smallwares , disposables,  food  and beverages  

• Coordinate preferred vendors and ensure all required insurance and compliance documentation is collected  

• Deliver exceptional guest experiences by  maintaining  high service standards and anticipating client needs   

• Support financial reporting including event P&Ls, projected sales, and post-event recaps  

• Assist  with interviewing, onboarding, training, and retention of catering team members.  

• Develop and implement SOPs to improve operational efficiency and service consistency  

• Partner with Operations and Engineering teams to  maintain  event spaces and venue standards   

• Stay current on hospitality and event trends to support innovative event experiences, service styles, and menu offerings   

• Ensure adherence to health, safety, and cleanliness standards   

• Perform  additional  duties as assigned by leadership  

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)  

To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities  required :  

• Bachelor's degree in Hospitality Management  or a related field preferred.   

• Three (3) to six (6) years of progressive management experience in catering, banquets,  special events , or hospitality.   

• Proven ability to manage multiple events and priorities in a fast-paced environment   

• Experience with financial reporting, budgeting, and  event P&L  management.  

• Excellent communication, leadership,  delegation  and organizational skills.  

• Meticulous organizational skills with exceptional attention to detail.  

• Highly proficient in computer applications with preferred experience in platforms such as Microsoft Office Suite, Adobe Photoshop,  Tripleseat , Social Tables or Prism, Canva, Figma, and scheduling software/applications.  

• Familiarity with P&L reporting and  financial management  practices.  

• Consistent commitment to exceeding guest expectations.  

• Extensive knowledge of upscale food and beverage preparation and ingredients, banquet service standards, client / guest relations, and professional etiquette.  

• Knowledge of fine dining table settings and service, synchronized services, service equipment and printed menu design.  

• Proven experience managing high-end catering, hospitality, or  special events  with corporate and social clientele.  

• General knowledge of competitive markets .  

• Willingness to work extended hours and flexible shifts including mornings, nights,  weekends  and holidays.  

• Practice safe work

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