Catastrophe Field Large Loss Property Adjuster

About this role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Catastrophe Field Large Loss Property Adjuster

• Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home

• Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages

• Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.

• When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting

• Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy

• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner

• Negotiate claim settlements with customers in accordance with business unit standard methodologies

• Use data and analytics to tell a story and influence decision making

• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually

• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training

• Researches and responds to complex customer communications, concerns, conflicts or issues

• Documents a claim file with notes, evaluations and decisions making process

• Investigates, reviews, determines and verifies complex coverage/policy information

• Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports

• Handles and occasionally negotiates complex claims that included Public Adjuster involvement

• May serve as a committee team lead for medium-sized projects or as a committee team member on large projects

• Proficient knowledge of all regional construction types and related repair methodologies

• Assists in reviewing files and making recommendations to refer files to Home Office for escalation

Key Responsibilities

• Reinspects complex and occasionally highly complex damage estimates and provides quality evaluation coaching

• Advanced knowledge of all regional construction types and related repair methodologies

• May serve as a committee team lead for large projects or as a committee team member on very large projects

• Acts as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high severity claims

• Handles inside investigation of complex and occasionally highly complex mortgagee claims

• Review customer satisfaction results; recommends, designs, and implements personal and business unit action plans

• Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

Preferred Qualifications • 5 or more years of property adjusting experience

• Construction or trades experience

• Written and verbal communication

• This position is not available for those who reside in California, Alaska, Hawaii, Puerto Rico and Washington

Supervisory Responsibilities This job does not have supervisory duties

Schedule • This position follows a 10/4 schedule (10 days on, 4 days off) with hours of 7-7 and 70% or more travel

Notice of Licensing Requirements: • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor .  If applicable, you will be required to secure license(s) within 60 days of hire.

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign on Bonus: • You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

 **Candidates who currently or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. **

#LI-AC3

Skills Active Listening, Critical Thinking, Time Management, Working Independently, Xactimate

Compensation Base compensation offered for this role is $62,100 -$117,900 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation.   Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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