Cash Management Services Specialist

About this role

The Cash Management Services Specialist is responsible and accountable to the Cash Management Systems Analyst. This role supports university-wide electronic payment operations by coordinating and executing account setup, maintenance, and compliance monitoring. This role helps manage day-to-day merchant and payment service activities, ensuring accurate transaction processing, adherence to internal controls, and compliance with PCI DSS standards. The Specialist serves as a key liaison between campus departments, vendors, and the Cash Management Systems Analyst to promote efficient, secure payment solutions and superior customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • PCI Compliance • Supports PCI compliance activities, including device tracking, training coordination, and annual assessment assistance. • Manages the Cashiering and Treasury User Access/Removal request forms from all departments. • Assisting user setup and account creation in various payment processing software such as TouchNet and Transact. • Assist in quarterly review of all department user accounts to ensure accuracy.

• Systems and User Support • On-site equipment setup, systems access, and general technical support. • Provides first-level troubleshooting for payment system issues, escalating to senior staff or IT as needed. • Delivers responsive customer service to university departments and external partners regarding payment acceptance and processing inquiries. • Assists with Blackline troubleshooting and general support. • Submits tickets and access/termination requests for CTS. • Assists with Cashier Support inbox management.

• Auditing • Inventories, installs, and tracks credit card reading devices across departments.  This will include a quarterly review of all devices and locations for Payment Card Industry (PCI) compliance documentation. • Monitors and reconciles daily card and ACH settlements; identify and report discrepancies.

• Merchant Relationships • Attends monthly meetings with CSM from TouchNet to discuss any issues, upcoming changes, etc. • Creates tickets with third party merchant service providers when necessary

• Strictly adheres to Liberty University policies, representing the University in an exemplary manner. • Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

SUPERVISORY RESPONSIBILITIES    • None

QUALIFICATIONS AND CREDENTIALS

Minimum Qualifications: • Bachelor’s degree in business-related discipline or equivalent experience. • 2+ years of experience in cashiering, banking, payment services, or technical support environment. • Excellent and detail oriented communication, computation, and organizational skills. • Strong experience with Microsoft Office suite products, especially Excel. • Technical experience with equipment and device installation. • Ability to troubleshoot technical problems and solve them in time-sensitive situations. • Familiarity with PCI compliance, electronic payment systems, or merchant account management. • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. • Individual must not be in default on any federal student or parent loan. • Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).

Preferred Qualifications: • 4+ years of experience in cashiering, banking, payment services, or technical support environment. • Knowledge of Banner, Touchnet, and Transact/Cloud POS.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension • Ability to have a working knowledge of technology and use it effectively. • Ability to demonstrate excellent customer service including accurate and timely support to departments and staff. • Ability to adhere to PCI compliance requirements including confidentiality and recordkeeping requirements. • Strong organizational skills. • Excellent computer skills.

Problem Solving • Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities • Occasionally required to travel to local and campus locations. • Frequently required to sit for extended periods to perform deskwork or type on a keyboard. • Regularly required to hear and speak in order to effectively communicate orally. • Occasionally required to stand, walk, and climb stairs to move about the building and campus. • Occasionally required to handle materials, reach overhead, kneel or stoop in order to conduct business. • Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.  It is well lighted and the noise level is moderate. 

Driving Requirements If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

    Time Type Full time

Location Onsite    

Pay Range Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation

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