Case Manager

About this role

Job title: Case Manager   • Location: Remote, US (Territory: Florida-Puerto Rico)

About the Job:   As a Case Manager, you will deliver exceptional service to patients and families throughout their therapy journey through empathetic listening, compassionate care, and unwavering commitment. You will serve as the vital connection between patients, families, healthcare providers, insurance companies, specialty pharmacies, and local resources.

Your responsibilities will include conducting benefit investigations, providing patient education, enrolling patients in support programs, and coordinating drug delivery. You will excel at creating positive patient experiences and become a trusted resource within the rare blood community. As an active cross-functional team member, you will help deliver best-in-class services that ensure seamless access to therapy.   Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.   Main Responsibilities: • Engage patients and families to build long-term relationships, uncover needs, understand challenges, and provide education and support to initiate or continue therapy; manage complex issues and utilize approved resources to reduce or remove barriers as needed

• Assist in obtaining insurance approvals for therapy and proactively plan for ongoing coverage maintenance by collaborating with patients, families, healthcare providers, insurance companies, and specialty pharmacies.

• Enroll eligible patients in financial assistance or gap coverage programs

• Educate patients, families, and healthcare providers on available patient support services, insurance options, limitations, and requirements; connect patients and families with relevant local resources

• Ensure close cross-functional collaboration with Patient Support Services field teams, Sales, and Market Access partners as appropriate to deliver a consistent, integrated approach to patient access

• Establish and maintain professional, effective relationships with all internal and external stakeholders, including Patient Support Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance case managers, specialty pharmacies, home health agencies, infusion site staff, and office coordinators

• Represent Sanofi at patient congresses and meetings as a trusted community resource

• Document call details with a strong focus on data integrity to ensure compliance and continuously enhance our service offering

• Leverage CRM reporting tools and data analytics to make strategic, territory-level decisions and prioritize patient and customer needs

• Provide caseload coverage outside of assigned territory as needed

• Actively seek coaching and feedback to continuously enhance service skills

• Ensure full compliance with Sanofi policies and guidelines

• Professional-level Spanish proficiency (verbal and written) required to communicate directly with patients, families, and healthcare providers in Florida and Puerto Rico

  About You:

You are a passionate, detail-oriented professional with a strong background in patient-facing roles.  You thrive in fast-paced environments, excel at building meaningful relationships, and are deeply committed to improving the lives of patients living with rare and chronic conditions.

Preferred Qualifications: • Bachelor’s degree required

• Minimum 2+ years patient-facing role experience in case management, reimbursement, patient advocacy, or provider’s office

• Experience with engaging patients and caregivers managing rare or chronic conditions

• Professional-level Spanish proficiency (verbal and written)

• Comprehensive understanding of the reimbursement process, billing and coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources

• Excellent phone communication with a strong service-oriented mindset

• Exceptional attention to detail with the ability to multi-task effectively in a fast-paced environment

• Experience with Salesforce CRM preferred

• Proficient in Microsoft Word, MS Excel, and PowerPoint

• Ability to travel within the US, including occasional nights and weekends (up to 10%)

• Flexibility to adjust working hours based on business needs and team coverage requirements.  

Why Choose Us? • Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.

• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.

• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.

• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.

• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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