Career Center Career Ambassador (Student)

About this role

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.   This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.   Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Department:

Career Education

Time Type: Part time

FLSA Status: Non-Exempt

Job Description:

Summary:

Career Ambassadors (CAs) receive comprehensive training to promote Career Center services and resources, support events and outreach efforts, and assist with a variety of projects across Career Center teams.

CAs serve as front-line representatives of the Career Center, engaging with students, alumni, faculty, and employers. In this dynamic role, CAs help deliver educational programming, manage career resources, and enhance the overall student experience.

This position offers a meaningful opportunity to develop professional skills, work collaboratively across campus, and make a positive impact on career development at AU.

For questions about the Career Ambassador program or the application process, please contact the Career Center at CareerCenter@american.edu .   Essential Functions:

1.) Customer Service • Greet Career Center visitors, delivering exceptional service to students, alumni, faculty, parents, and employers.

• Schedule appointments in Handshake and handle inquiries via phone and in person.

2.) Administrative and Data Support • Perform general administrative duties, including data entry, filing, supply inventory, mail handling, and event preparation.

• Support data collection and analysis for reports related to graduate outcomes and event participation.

• Answer phone calls and emails, rerouting inquiries as appropriate.

3.) Programs and Outreach • Assist with planning and executing career education and employer programs, managing tasks like event preparation, check-ins, and attendance tracking.

• Deliver brief presentations to promote Career Center services in undergraduate classes.

• Develop social media content to increase awareness of Career Center services and events.

Position Type/Expected Hours of Work: • Part-time.

• 5 - 8 hours per week.

Salary Range: • $18.40 - $18.70 per hour.

Required Education and Experience: • Must be an enrolled AU student.

• Strong interpersonal, communication, and organizational skills, with attention to detail and a proven record of dependability.

• Experience in customer service and comfort working in a fast-paced environment.

• Ability to multitask and adapt to immediate team needs in the moment.

• Comfortable engaging with employers and the AU community, including students, alumni, faculty, staff, and other community members.

• Willingness to ask for assistance when needed, and a receptive attitude toward feedback.

• Ability to work effectively both independently and as part of a team with minimal supervision.

• Proficiency in Microsoft Outlook and Word.

Preferred Education and Experience: • Experience in a busy office environment is beneficial.

• Proficiency with Microsoft Excel, PowerPoint, and Zoom webinars.

• Familiarity with social media platforms, especially Instagram and LinkedIn.

• Interest in areas like event management, marketing, alumni/employer relations, data analytics, or graphic design.

• Professional communication skills and cultural competence.

Additional Eligibility Qualifications: • Why become a Career Ambassador? You will: build knowledge of career exploration and the job and internship search process, strengthen skills in public speaking, networking, and teamwork, connect with Career Center staff, campus partners, and employers, and gain experience in event planning, marketing, social media, data management, and customer service.

• These preferred qualifications would contribute to being successful early on in this position, but these skills can be taught. Some candidates may feel that they must have all the skills and experience listed before applying; we remind you that this is not the case.

• We will consider other relevant qualifications when evaluating your application for this position. We strongly encourage students from a wide range of backgrounds and experiences to apply.

Other Details • This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

  Current American University Employees American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.   Contact Us For more information or assistance with the American University careers site, email  theworkline@american.edu .   American University is an equal opportunity, affirmative action institution t

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