Care Navigator- Deer Valley Clinic (Bilingual English/Mandarin) (Onsite)

About this role

About Prosano Health Solutions:

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy . Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members . Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. 

If you share this vision and desire to do something different...we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

You Will:  

The Clinical Care Guide   will be a key contributor to our first-class   care   team   a t Prosano Health   Solutions .    They will deliver   on   our commitment   to   excellence to our patients and help us grow through their   role. The Clinical Care Guide will have   end to end responsibility for our specialist and diagnostic testing navigation,   as well as in leading and partnering with the care team   to   support patients in their journey toward their best health. This position has an emphasis on customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.  

• Support members both in-person   and virtually   with real-time education, scheduling of specialist   & diagnostic   referral appointments, and follow-through + follow-up of those appointments   

• Play a critical role in the achievement of improved health outcomes and cost savings   

• Be   a n   empathetic problem-solver   and become the most visible partner   to all patients  

• Clarify and explain referral   for   specialist   and diagnostic   service recommendations  

• Care for   end to end   process   as needed, for referral or specialist services  

• Participate   in development and management of quality programs to include patient outreach   to members   in an effort to   provide an elevated primary care experience   with gaps in care or other clinical needs  

• Support members with chronic conditions by providing education, reminders, and other support  

• Lead service and schedule requests on member’s behalf  

• Inform and equip Care Team with referral information and requirements  

• Assist in specialist relationship management  

• Perform all other duties as assigned  

• Working hours may include extended hours.  

• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed  

You Have:  

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties  

• A Basic Life Saving (BLS) certification   

• High school diploma or GED  

• Interest in furthering education/certification  

• E lectronic   Medical   Records   experience   

• Customer service orientation and experience  

• Strong communication skills across multiple modalities  

• Highly collaborative  

• Empathy and advocacy  

• Exceptional organizing skills, detail-orientation  

• Must be able to   maintain confidentiality at all times  

• Active AZ fingerprint clearance card  

Preferred Qualifications:  

• Clinical background: Registered   Medical Assistant   (RMA), Certified Nursing Assistant (CNA), etc.  

• Proficiency with other health care related software platforms  

• High degree of independence, flexibility,   initiative,   and commitment  

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions.  If interested in this position, please apply.

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