Care Manager – Patient Support Call Center - Work from Home

About this role

**This is posted in anticipation of a future role**

Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.  

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Care Manager  

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get   their medicines   to   the people who need them. We help customers gain insight and access to their markets and   ultimately demonstrate   their   product’s   value to payers,   physicians   and patients. A significant part of our business is acting as the   biopharma’s   sales force   to   physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.  

Position Summary:  

Responsibilities will vary by program and its lifecycle.  Care Manager’s may   be responsible for   contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay   assistance   and check prior authorization and/or appeal status.  Care Managers may also   be responsible for   directly contacting patients and/or providers to evaluate eligibility for   assistance   programs and/or varied   adherence   support.  This is a   remote   position .  

Job Responsibilities:  

• Perform outbound calls to obtain   appropriate information   and   document   accurately .  

• Responsible for answering in-bound calls and   assisting   customers with   pharmacy related   services .  

• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service .  

• Contact insurance companies for benefit investigation and coverage eligibility .  

• Provide prior authorizations and appeals support .  

• Assist   patients with the enrollment process for manufacturer and non-profit   organization   copay   assistance   programs .  

• Update job knowledge by   participating   in educational opportunities and training activities. Work efficiently both individually and within a team to   accomplish   required tasks .  

• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s .  

• Report ADE’s according to program policy and guidelines   Adhere   to all HIPAA guidelines May   assist   with onboarding new employees .  

Schedule :  

• Must be available for an   8 hour   shift between 8am-8pm EST  

Required   Qualifications :  

• High School Diploma or equivalent

• Minimum one   year   experience in medical billing, reimbursement, insurance verification, or similar related medical office experience .  

• Previous   data entry experience (minimum three months) and ability to type 30wpm+ .  

• Able to   demonstrate   high attention to detail in work .  

• Must   be computer savvy,   to include   navigating multiple computer tabs,   monitors,   and applications .  

• Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,   etc . ) and soft phone systems ( WebEx , Mitel,   Shoretel , etc.) .  

• Exceptional communication skills, both written and verbal .  

• Able to work in a virtual team environment by being available and responsive during working hours .  

• Excellent follow through This is a remote position.  

• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.  

• Workspace must include internet plug-in accessibility.  Wi-fi connectivity is not   permitted .  

• Must   r eside   in country where   the job   is posted.  

Preferred Qualifications:  

• Some College.  

• Bilingual Spanish - English

• Previous   experience in Patient Support Services (Hub) .  

• Previous   Customer Service experience in the healthcare field .  

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at  https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedu

Similar jobs

• Contact Center Representative - Work From Home — Allwebleads · Houston, Texas
• Contact Center Representative - Work From Home — Allwebleads · Austin, Texas
• Clinical Manager, Homecare — Ashealthnet · Fairfax, VA
• Clinical Patient Support Representative — Oneoncology (UUG) · Bethesda, MD
• Clinical Patient Support Representative — Oneoncology (UUG) · Germantown, MD
• Care Manager, Telephonic Behavioral Health — Humana · Remote
• Billing Care Coordinator - Remote — Tia · Remote
• Customer Service Manager - Remote — Sharecare · Remote