Care Management Administrative Assistant

About this role

The responsibilities of this job include, but are not limited to the following: • Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed. • Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available. • Collaborating with department leadership to support and improve the effectiveness and efficiency of the NCM/Value-Based Care (VBC) workflow process. • Understanding the electronic medical record system, NCM module, and any relevant payer-specific systems. • Developing and maintaining strong relationships with patients, Patient First providers, ancillary staff, and external clinical support resources to ensure continuity of care. • Conducting telephonic outreach to patients by relaying scheduled appointment details or other telephonic advice per Patient First and VBC-specific instructions. • Assisting patients with appointment scheduling; conducting follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed. • Coordinating any necessary patient information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings. This may include obtaining patient demographics, medical records, and/or outside reports. • Communicating necessary patient updates, escalating any clinical needs or questions, and ensuring an effective handoff has been made to the assigned NCM. • Facilitating the transfer of all urgent and emergent calls to a NCM, the Quality Improvement Project Director, or Clinical Director, VBC. • Assisting with maintaining developed lists of medical and community resources available to patients and maintaining collegial relations with frequently-used organizations. • Fostering positive relationships with and effective communication between Patient First, consulting providers, hospitals, and other frequently-used healthcare resources. • Assisting with the day-to-day operations and administrative needs of the NCM department. • Completing assigned checklists within the assigned shift. • Receiving and storing supplies, as well as restocking the NCM area as needed. • Attending staff meetings as scheduled by the VBC Nursing Care Manager. • Handling NCM requests in a timely manner. • Maintaining complete confidentiality in accordance with the organization and HIPAA. • Operating and maintaining office equipment as trained.

Minimum education and professional requirements include, but are not limited to, the following: • Must be eighteen years of age or older. • Associate degree preferred with at least 1 year of experience in a medical setting. Previous clinical experience (e.g., as a Medical Assistant) is preferred. Previous clinical experience within a Patient First center is highly preferred. • Experience in scheduling appointments with multiple providers, including diagnostic testing. • Ability to work in a team-oriented environment and be highly organized. • Ability to work and communicate effectively with all levels of administrative and professional personnel. • Exceptional oral, written, and telephonic communication skills. • Self-disciplined, self-directed, motivated, energetic, passionate, and innovative. • Must be able to sit, stand, and walk for long periods of time.

Salary Range: $18.00 - $23.00, depending on experience.

Benefits and Other Compensation: • Health, Dental and Vision insurance for employees and dependents • Disability, Life and Long Term care insurance • Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match) • Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank • Overtime Pay, Holiday Pay, Double time compensation for all holidays worked • Discounted medical treatment at any Patient First location for employees and immediate family • Bonuses include: • Recruitment Bonus

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