Care Coordinator

About this role

Position Overview

We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field.

Key Responsibilities

Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team.

Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation

Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations

Assist in verifying patient demographic and insurance information at point of contact

Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels

Perform basic assessments within EMT-B scope of practice to identify any immediate safety concerns or urgent medical needs

Coordinate with Clinical Manager when a patient is found in acute distress or requires potential emergency intervention

Maintain confidentiality and comply with all HIPAA regulations

Required:

Current, active Texas EMT-Basic certification

Valid Texas Texas Driver's License with Valid Auto Insurance

Reliable personal or agency-provided vehicle (mileage reimbursement available)

Strong written and verbal communication skills

Ability to work independently with minimal supervision

Preferred:

Prior experience in home health, community paramedicine, or EMS

Bilingual (English/Spanish) strongly preferred given patient population

CPR/BLS certification (American Heart Association)

Work Environment & Schedule

Field-based role covering assigned geographic territory

Full-time or part-time options available; may include early morning, evening, or weekend shifts to reach patients at home

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