Cards Litigation Paralegal, AVP

About this role

Citi is looking for an experienced Cards Litigation Paralegal to join its in-house Legal team, serving as the operational owner of consumer litigation and arbitration matters across the US Cards (USCC) portfolio. In this role, you will partner directly with in-house counsel to manage cases from intake through resolution, playing a central part in protecting Citi's position across state and federal courts, arbitrations, mediations, and small claims proceedings. This is a high-impact opportunity for a seasoned litigation paralegal to take ownership of a complex caseload within a globally connected legal function.

Responsibilities • Serve as the primary operational owner of assigned litigation and arbitration matters, managing each case efficiently from initial intake through to final resolution in partnership with in-house counsel. • Review complaints, pleadings, and discovery requests and responses, prepare escalation summaries, assess potential liability, identify available defenses, and recommend appropriate next steps. • Independently establish, maintain, and update all assigned matters in the legal matter management system on a timely basis, ensuring accurate and complete records at every stage of the case lifecycle. • Obtain, organize, and produce account records, fraud and dispute files, recordings, business records, and other evidence that supports Citi's position in each matter. • Act as the primary point of contact for all communications with internal business partners and outside counsel, coordinating information flow and ensuring alignment across all parties throughout the lifecycle of a matter. • Monitor case progression proactively, identify outstanding tasks or potential delays, escalate observed systemic or process irregularities, and coordinate witnesses for deposition or trial preparation. • Handle small claims hearings, pre-hearing settlement conferences, and telephonic hearings independently, and manage settlement documentation, execution, payment coordination, and final account notation through to resolution. • Apply knowledge of consumer protection laws, federal and state civil procedure rules, and arbitration regulations to support sound legal decision-making and case strategy.

Required Qualifications & Skills • 5 or more years of litigation paralegal experience within a financial institution or other highly regulated industry, with demonstrated exposure to matters in state and federal courts, arbitrations, mediations, or small claims proceedings. • Working knowledge of the Federal Rules of Civil Procedure, state civil procedure rules, and rules governing arbitration, alongside familiarity with consumer protection laws and regulations. • Ability to manage a high-volume caseload with minimal supervision while maintaining accuracy, sound judgment, and consistent attention to detail across all case documentation. • Strong written and verbal communication skills, with the ability to engage professionally with in-house counsel, business partners, outside counsel, and members of the public in both collaborative and adversarial contexts. • Demonstrated organizational and project management capability, with the ability to track multiple concurrent matters, meet tight deadlines, and escalate risks or delays proactively. • Proficiency in Microsoft Office applications including Word, PowerPoint, Excel, and Outlook, and comfort working with legal matter management systems. • Bachelor's degree or equivalent; a Master's degree is preferred.

Beneficial Skills & Qualifications • Familiarity with Citi's US Cards (USCC) business and account systems used in its operations, with a willingness to develop competence in systems that support Wealth and Retail lines of business. • Ability to retrieve and compile account documentation directly from internal systems in support of active litigation matters. • Experience leveraging generative AI tools responsibly to improve efficiency, document organization, and work quality, while maintaining attorney-client privilege, confidentiality, and applicable policy requirements. • Prior in-house legal experience within financial services, providing a working understanding of how legal risk and documentation requirements vary by product and jurisdiction.

What We Offer

At Citi, you will work within a collaborative and performance-driven legal environment, supporting some of the most significant consumer financial matters across a globally connected institution. This role offers a clear opportunity to take meaningful ownership, develop cross-functional expertise, and contribute to outcomes that matter at scale. • A hybrid working arrangement, with 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to your team. • Exposure to a broad portfolio of consumer litigation matters across Cards, Retail, Wealth, and Mortgage business lines, expanding your expertise beyond a single practice area. • The opportunity to work directly with in-house counsel and senior legal leadership, giving you visibility and collaborative access at a high level within the organization. • Access to learning and professional development resources that support your growth as a litigation professional within a complex, regulated financial services environment. • Wellbeing and financial support programs designed to help you manage the demands of a high-impact role while maintaining long-term work-life balance. • A competitive compensation and benefits package, including localized benefits relevant to your work location.

Apply today to take ownership of high-profile consumer litigation matters and advance your paralegal career within one of the world's leading financial institutions. ------------------------------------------------------ Job Family Group: Legal ------------------------------------------------------ Job Family: Legal Professionals ------------------------------------------------------ Time Type: Full time --------------

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