Capital Service Analyst

About this role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our St. Paul, MN location in the Abbott Vascular Devices division. The Capital Service Analyst leverages data and analytical tools to support senior leadership by extracting valuable insights and making data-driven decisions for an organization. This role specializes in business analytics services such as business intelligence, market and customer research and analysis, and dashboard creation for business units and integrated services groups. Manage Global Service Excellence activities to optimize Capital and Service Business, and support overall AV Business through analytics and digitization.  

What You'll Work On: • Manage all analytics and KPI management for Global CES organization, primarily in PBI.

• Develop, document and maintain data governance processes, design, and workflow.

• Plan and implement service processes optimized for analytics and reporting.

• Working and collaborating with cross-functional teams to provide process engineering for operational processes to maximize efficiency and hence contribute towards gross margin improvement.

• Identify specific opportunities for customer experience, efficiency or revenue opportunities.

• Guide/support service operations leaders to identify process gaps improve service delivery and customer experience.

• Contribute to regional and global service strategy.

• Liaise with service leaders globally to identify opportunities for continuous improvements.  

• Communicate project updates and status regularly with the appropriate stakeholders, identifying barriers,

Business Assessment & Reporting:  

• Understands and utilizes data sources to assess business performance.  

• Develops reporting that enhances the ability to dissect business-critical issues.  

• Effectively convey complex data insights to non-technical stakeholders.  

• Data Acquisition and Aggregation:  

• Conducts data acquisition from databases, syndicated data, and other disparate sources.  

• Aggregates data and selects appropriate techniques and tools to create relevant and timely reporting.  

• Process Improvements and Solutions:  

• Creates process improvements to existing data capabilities and reporting functions.  

• Proactively identifies and proposes solutions by understanding the data sources and usages being utilized in common processes.  

• Creating Persuasive Stories and Assessments:  

• Crafts compelling stories and assessments based on key findings.  

• Presents findings to leadership and provides actionable recommendations.  

• Utilization and Understanding of Tools and Sources:  

• Utilizes and understands tools such as Excel, Power BI, Azure, Databricks, DAX, and SQL.  

Qualifications: Bachelors Degree ( ± 16 years)  

Data analytics, data science, statistics, mathematics, information technology, science, or related field  

Experience/Background  

4-6 years of experience as a data analyst, data scientist, business intelligence analyst, or related profession  

Experience with the Power Suite of Microsoft 365 (Power BI, Power Automate & Power Apps) Proven project experience with data analysis and visualization tools such as Tableau, Power BI, and Excel.  

Other qualifications/certifications: basic programming experience (e.g., Python, R, Java,  C++ and/or equivalent) Working experience with SQL and database applications Demonstrates initiative, critical thinking and problem-solving skills. Project management experience: medium to large projects  Ability to work effectively both independently and in team settings. Ability to form interpersonal, professional relationships within cross-functional and internal teams. Experience collaborating with cross-functional teams both internal and external, including executives, managers, and other  professionals , to provide data-driven insights and recommendations that support strategic decision-making processes  

Other qualifications/certifications: Additional Skills Needed:  i. Strong knowledge of data visualization best practices to effectively communicate insight ii. Knowledge of statistical analysis techniques and concepts  iii. Strong analytical and problem-solving skills to interpret complex datasets and generate meaningful insights iv. Knowledge and experience in data modeling and data warehousing concepts & tools (SAS, SQL) as well as programming languages v. Ability to work with large datasets through data cleaning, preprocessing, and transformation techniques and identify patterns, correlations, and trends from data that can provide insights into business operations, customer behavior, or market dynamics vi. Excellent

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