Campus Ambassador

About this role

Job Profile: Service and Support Assistant 1 Non-Exempt Job Family: Service and Support Time Type: Part time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Responsible for managing parking and transit, trademarks and licensing, and providing essential support for materials movement and event coordination. Delivers exceptional customer service to students, staff, faculty, and visitors, addressing and resolving issue. Job Description: Campus ambassadors greet, assist, and offer guidance to ASU customers as they move across campus. Employees in this role provide a reliable, highly visible, service and safety-oriented presence for staff, students, visitors and faculty.

Applicant must be eligible to work in the United States. ASU will not be a sponsor for this position. Position Salary Range: $20.00 per hour

Essential Duties: Greet and acknowledge students, staff, visitors, and faculty with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication. Utilizes effective communication to convey help and conveys a sense of approachability. Ensures highest quality service delivered to customers for assigned function in accordance with specified guidelines and priorities. Applies knowledge of policies and processes to educate and inform users. Monitors and enforces unauthorized wheels in the Walk Only Zone (WOZ). Educates violators where possible in a positive, non-combative manner. Interacts with the public in situations that can range from answering routine university-related questions. Offers assistance to students, faculty, staff with questions, and direct them to helpful links. Promote pedestrian safety. Perform routine checks of surrounding buildings near each delta during slower periods (non-class changes). Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers. Monitor activity around assigned station in the Zone. Encourage compliance and behavior change to cyclists and scooters in the WOZ. - Campus Mall Enforcement. Deploy and collect WOZ signage. Help keep emergency access ways clear. Observe and report any damaged ASU property such as bollards, signs, graffiti, etc. Minor cleaning and equipment maintenance of WOZ signs and graphics. Daily use of a computer for attendance and timekeeping. Communicate verbally and in writing. Staff special events and perform other duties as directed by the Program Manager. Drives Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work.

Desired Qualifications: Knowledge of customer service principles and practices. Unwavering commitment to customer service. High level of reliability and flexibility. Ability to work autonomously and to ask for help when needed. Skill in establishing and maintaining effective relationships. Skill in understanding and resolving problems in needed time frame. Skill in communicating professionally and courteously with customers at all levels. Ability work effectively with groups of people both internal and external to the university. Ability to work effectively in a fast or slow-paced environment. Ability to use electronic equipment. Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment. Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Working Environment: This position is 100% outdoors. Must be able to tolerate all weather conditions including heat, rain, and cold weather. The majority of the shift will be standing and walking.

Department Statement: Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages a 24,000+parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits.

Driving Requirement: This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$26880.htmld To be considered, your application must include all of the following attachments: • Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials

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