Call Center Representative - Fraud

About this role

Pay rate: $12.25/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU? • Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities:

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits

• Create cases for customers and update order information related to fraud

• Work on alarming cases from various fraud queues

• Make outgoing calls to follow-up on fraud orders and secure equipment

• Review traffic patterns and orders for fraudulent activity

• Analyze network traffic and orders to assess risk and mitigate fraud

• Operate in a fast-paced environment requiring timely data analysis and decision making

• Utilize system tools to close cases and prevent fraud loss

• Manage multiple systems and fraud queues simultaneously

• Manage high-volume workload to effectively mitigate fraud

What We Look for in a Candidate: • Must provide your own computer monitor, remaining equipment will be provided

• Must be 18 years of age or older

• High School Diploma or equivalent

• Must have dedicated workspace free of distraction

• Excellent communication skills

• Must have high-speed internet and ability to direct plug into ethernet portal

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.

Similar jobs

• Call Center Representative — Tbkbank · Dallas, TX
• Call Center Representative — Lehigh Valley Health Network · Remote
• Call Center Representative — Latitudeinc · Rockville, MD
• Call Center Representative — Uvmhealth · Remote
• Contact Center Representative — Integritymarketing · Dallas, TX
• Call Center Customer Service Representative — AT&T · Remote
• Call Center Customer Service Representative — LKQ Corporation · 1882 Grand Prairie, TX - ATK
• Medical Call Center Representative — ImmunityBio · El Segundo CA Mariposa