Call Center Rep/Service appointment setter

About this role

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details: • This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.  • The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED! • This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who: • Are engaged customer advocates • Meet or exceed (attainable) performance targets • Are brand ambassadors both internally and externally • Think on their feet and can learn in an ever-changing environment • Handle customers’ needs with integrity and empathy in one transaction • Accurately navigating and maneuvering through multiple applications and screens simultaneously • Have impeccable time management skills • Actively engage and participate in training and weekly coaching sessions • Take initiative • Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc. • Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits! • Full-Time Employment • Medical, Dental, Vision, and pet insurance options • 401k plans with a company match up to 6% • Paid time off including holidays, industry-leading parental leave, bereavement leave • Fun working environment! • Company discounts!

Qualifications / Successful candidates for this position will have: • 3 years of experience in providing customer service either via phone or in person (required) • Have 1 year of call center experience (preferred) • Are Bilingual in English/Spanish (preferred) • Ability to type accurately and quickly • Maintain a positive environment, working with co-workers and customers within a diverse culture • Excellent telephone manners and listening skills • The ability to relate to customers professionally and courteously • The ability to work in a team environment • The ability to work under pressure • The ability to sit for long periods • Excellent attention to detail and multi-tasking ability • Self-motivation to work under his/her initiative • Must pass a drug test and state, federal, and criminal background check • Must have a High School diploma or general education degree (GED). (Associate’s degree preferred) • Must be at least 18 years of age We are an equal opportunity employer

Why Automotive:

Career growth:  Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability:  Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology:  There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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