Call Center / Customer Service Representative – Healthcare Program

About this role

At Broadway Ventures , we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation.

Call Center / Customer Service Representative – Healthcare Program

Location: Carson City, NV — onsite (4070 Silver Sage Drive, Carson City, NV 89701)

Employment type: Full-time, Temp- approximately 90 days

Schedule: Monday–Friday, 1st shift (standard business hours)

Pay: $17.40–$21.30/hr base, plus $5.10/hr Health & Welfare ($22.50–$26.40/hr all-in)

Start date: Immediate

About the Role

Broadway Ventures is hiring a Call Center / Customer Service Representative to support a high-priority, short-term outreach effort on a Medicaid healthcare program. This is a "white glove" service role — not high-volume commodity call center work. You'll be assigned your own cases and own them through completion: reaching out to healthcare providers, guiding them through enrollment and revalidation steps, and helping clear a processing backlog. It's a fast-paced, higher-touch role for people who take pride in following a case all the way to the finish line. This position requires U.S. citizenship.

What You'll Do

• Manage assigned provider enrollment and revalidation cases from start to completion

• Conduct outbound calls to providers and respond to inbound questions

• Guide providers through enrollment/revalidation requirements and documentation

• Track case status and follow up proactively to keep cases moving

• Support backlog cleanup with accuracy and attention to detail

• Deliver a professional, service-oriented experience on every interaction

Minimum Qualifications

• High school diploma or equivalent

• No prior experience required

• U.S. citizenship required

• Able to work onsite in Carson City, NV, Monday–Friday during business hours

• Strong communication skills and comfort with phone-based work

Preferred Qualifications

• 1–2 years of experience in provider enrollment, Medicaid/Medicare, or healthcare customer service

What We Offer

• Paid training provided at the start of the assignment — no prior experience needed to get up to speed

• All equipment provided onsite on your first day

• Health & Welfare benefit included in your total compensation

• Onsite work with a consistent Monday–Friday, daytime schedule

What to Expect Next:

After submitting your application, our recruiting team will review your qualifications. This may include a brief telephone interview or email communication to verify resume details and discuss compensation expectations. Interviews will be conducted with the most qualified candidates. Broadway Ventures conducts background checks and drug testing prior to the start of employment. Some positions may also require fingerprinting.

Broadway Ventures is an equal opportunity employer and a VEVRAA federal contractor. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Reasonable accommodations are available for applicants with disabilities. Broadway Ventures utilizes the OFCCP-approved Voluntary Self-Identification of Disability Form (CC-305).

The pay range shown is a good-faith estimate of the compensation Broadway Ventures reasonably expects to pay for this position at the time of posting. It is not a guarantee of any particular wage, salary, or total compensation. Actual pay offered depends on job-related factors, which may include skills, experience, education, certifications and licensure, geographic work location, contract funding and budget. For positions covered by the Service Contract Act, pay is also governed by the applicable Department of Labor wage determination, which the government may revise.

Some positions are posted in support of a contract proposal that has not yet been awarded. Where that is the case, the position and its final compensation are contingent upon award of the contract to Broadway Ventures and on the terms of the awarded contract, including any government-approved labor rates and the applicable wage determination.

Broadway Ventures offers a comprehensive benefits package. A general description of benefits is below.

• 401(k) and company match

• PTO that grows the longer you stay

• Health, Vision, Dental

• Company provided Life Insurance and Voluntary Life Insurance

• Short Term Disability and Long Term Disability

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