Business Systems Analyst – Order to Cash (OTC)

About this role

Ocean Spray is hiring for a(n) Business Systems Analyst – Order to Cash (OTC)! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.  Position Location: We're all about flexibility. This will be a remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.

The BSA is responsible for analyzing and improving business processes and systems. The BSA will assist with the design, development and deployment of optimized, integrated, automated solutions, specifically related to our Supply Chain functions across Order-to-Cash processes like Customer Master, Order Management, Pricing, Billing, Shipping and Invoicing to enhance organizational efficiency and effectiveness. The BSA will also collaborate with IT teams to implement solutions, conduct testing, and ensure successful deployment. Key responsibilities include identifying areas for improvement, developing process models, and providing ongoing support and training to users.

This role will be the functional expert in SAP S/4HANA SD/OTC and a critical component of our SAP Delivery Solution Team, working with key business stakeholders and product teams to prioritize and deliver enhancements, projects and enable capabilities that provide value to the cooperative. The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to detail. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system A Day in the Life...  

• ​​Collaborate with business stakeholders, product owners, SAP development   and integration   team s , data governance, and subject matter experts to gather requirements,   design   and deliver implementations and enhancements within   SAP S/4HANA SD/OTC  

• ​​Work with the business and product partners from cross-functional initiatives to support the business processes related to   Order-to-Cash   and   identify   opportunities for productivity, efficiency, and growth enabled by tech solutions  

• ​​Accountable for   maintaining   SAP BTP   integrations with   different   SAP   S/4HANA SD/OTC   proc esses,   supporting   ecosystems   and overseeing , monitoring and closely   working with 3rd party offshore support teams and/or Vendor support teams  

• ​​Document and diagram existing system and business processes and   analyze for   more efficient methods  

• ​​Translate functional business requirements into technical   requirements working   within an agile team  

• ​​Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions   

• ​​Coordinate and perform use case tests, end-user   reviews   and post-implementation support  

• ​​Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation  

• ​​Provide production support , RCA   and research application incidents working with developers, end-users, and the Application support team  

• ​​Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner   

What We Are Looking For: Required  

• ​​Proven experience as a   Functional consultant or   Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions  

•   Functional and   ​​Technical knowledge of   SAP S/4HANA SD/OTC   required  

•   Understanding of Order-to-Cash business processes including order management, pricing, billing,   shipping   and customer invoicing  

•   Proficiency   in business process modeling and documentation tools​ .  

• ​​Knowledge of software development lifecycle (SDLC) , Agile   and project management methodologies.  

• ​​Strong analytical and problem-solving skills.  

• ​​Excellent written and oral communication skills​  

• ​​Excellent listening and interpersonal skills​  

• ​​Ability to communicate ideas in both technical and user-friendly language  

• ​​ Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams  

• ​ Demonstrated ability to manage multiple priorities in a fast-paced support and project environment  

•   Ability to work independently while escalating risks and issues appropriately  

• ​Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities  

Preferred  

• ​​3+ years of functional SAP experience in   SAP S/4HANA SD/OTC , ideally in a CPG/Manufacturing business  

• ​​ Understanding of Advanced intercompany Sales processes, Rebate and Settlement management,   and Available-to-Promise (ATP/ aATP ) capabilities preferred  

•   ​​ Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution   a plus  

• ​​Knowledge of APIs and other integration methodologies  

• ​​Enhancement & production management experience   

• ​​Experience working in a team-oriented, collaborative environment  

Education: Bachelor's or University Degree (Required) Work Experience: At least 3 Years of Experience Annual Salary: $71,500 - $98,340 The base salary range information above serves as a guideline of the position’s typical hiring range.  We value and appreciate what makes you unique and will consider a variety of factors when determining an offer.  These factors include, but are not limited to, your skills and exper

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