Business Operations Technical Analyst

About this role

Exemption Status: United States of America (Non-Exempt)

$29.32 - $38.85 - $48.38 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description Summary

Provides system technical analyst support for claims testing processes for new plan and product implementations. The overall responsibilities include development of quality assurance testing strategies, developing testing specifications to validate business requirements and ensuring adherence to defined business unit policies and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Recommends and/or makes decisions regarding the development and execution of testing strategies for individual clients and general test scenarios used across broader market segments. • Develops quality assurance testing strategies and quality testing specifications to validate business requirements. • Reviews, analyzes, and evaluates business test systems and end-user needs. • Performs process assurance functions to ensure testing requests and associated activities adhere to defined policies and procedures • Defines and documents use requirements to assist in the development of custom test cases and develops test plans to support the requirement testing and validation phase. • Acts as the liaison between the testing and validation end-users, Implementations and IT department. Partner with Implementation and Client Team Members to support the testing and validation requests for new product and plan implementations. • Ensures client configuration programming is complete and accurate to defined specifications. Provide necessary support to software changes as well as ensures quality on-time deliverables. • Assists internal department with technical claims testing setup. • Provides direct support to the department in developing specification to create innovative tools and strategies for testing the coding and supporting structure of the pharmacy benefit plans to ensure accurate claims processing. • Provides technical support for Point of Service (POS) testing of new rates and pharmacy carrier edits to ensure accuracy and integrity of data prior to production • Provides proactive client test plan design analysis that establishes further opportunities for ensuring the integrity of the benefit, pharmacy network, formulary and other edits applied to a client’s configuration for claims processing. • Develops project plans, prioritize project tasks, and provide status updates on project progress. • Works with business partners to develop and execute test plans for new client implementations, eligibility records, and benefit, group, & carrier linking. •  Analyzes claims adjudication results against requirements and identifies and reports discrepancies and inaccuracies. Makes recommendations and develops solutions to enhance the accuracy of POS system changes and configuration setups. • Determines accuracy of adjudication configurations and approves data changes from the test environment to production • Mentor and train team members and peers • Lead the Testing and Validation team in solving new and unexpected problems that arise during the implementation phase of the project • Appropriately improves processes, open to suggestions and experimentation, interested in re-engineering only when measurable benefits can be gained. • Determines length and difficulty of tasks and projects, assigns task/people and anticipates problems or roadblocks. • Serves as a subject matter expert for claims adjudication configurations and expected outcomes. • Partners closely with Information Technology Data Programmers/ Analysts in development of advanced/complex programming of modifications that impact the testing environment. • Provides recommendations for the maintenance of the claims testing environment. • Proactively seeks out opportunities to improve claims testing processes through technology and process improvement solutions. • Develops efficient SQL queries to research, gather data and identify solutions.

Supervisory Responsibilities          No supervisory responsibilities                                     Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are repr

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