Business Operations Specialist (January 2027)

About this role

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We’re looking for a Business Operations Specialist to support and optimize end-to-end business operations across a cross-functional environment. In this role, you’ll act as a key connector across teams—helping drive visibility, improve processes, and ensure alignment between planning, supply chain, delivery, and operational execution. You’ll turn data into insights, support decision-making, and help remove barriers that impact customer delivery and business performance. This is a highly collaborative, fast-paced role ideal for someone who enjoys solving problems, working across teams, and driving meaningful business outcomes.

The anticipated start date for this position is January 2027.

Duties & Responsibilities: • Support and optimize end‑to‑end business operations across a highly collaborative, cross‑functional environment, helping ensure alignment between planning, supply chain, delivery, and operational execution.

• Act as a key connector across teams by coordinating day‑to‑day operations, improving visibility into priorities, commitments, and performance, and reinforcing accountability across the organization.

• Own and support key operating rhythms, including KPI reviews, performance reporting, and action tracking, enabling leaders and teams to make data‑informed, customer‑centric decisions.

• Analyze operational data across areas such as demand and supply alignment, order execution and delivery performance, inventory and material readiness, and service‑level metrics to identify trends, risks, and opportunities.

• Translate complex data into clear, actionable insights and recommendations that improve business performance and customer outcomes.

• Partner closely with teams including Supply Chain & Planning, Manufacturing and Operations, Quality & Engineering, Finance and Commercial teams, and EMS partners through Global Operations to drive coordinated execution.

• Help resolve issues, remove roadblocks, and ensure teams remain aligned to deliver against customer and business objectives in an agile and effective manner.

• Serve as a liaison between functions, promoting clear communication, shared understanding, and ownership of outcomes.

• Identify inefficiencies and bring awareness to opportunities to streamline workflows, improve consistency, and strengthen operational execution.

• Support the development and maintenance of standard work, SOPs, process documentation, dashboards, and reporting frameworks.

• Participate in or lead continuous improvement initiatives that support innovative ways of working across complex operations.

• Contribute to forecasting, prioritization, and planning activities, including execution of the UCDP process by validating inputs, highlighting constraints, and surfacing trade‑offs.

• Provide leadership with clear summaries of performance, risks, constraints, and opportunities, enabling timely and transparent decision‑making.

• Learn and develop a strong understanding of SOPs, playbooks, dashboards, reporting tools, and training materials to support consistent execution.

• Proactively identify risks that could impact delivery, cost, or customer outcomes, escalating issues early with clear impact assessments and recommendations.

• Track actions through resolution to ensure commitments are met and results are delivered predictably.

Required Skills & Experience: • Bachelor's degree in related field or equivalent experience.

• 3+ years of experience in business operations, supply chain, planning, or a related role within a fast‑paced, technology‑enabled environment.

• Strong analytical skills with the ability to translate data into actionable insights that drive accountable and customer‑focused outcomes.

• Demonstrated experience working collaboratively across cross‑functional teams and managing multiple priorities simultaneously.

• Experience with business and operational tools, including: Excel for data analysis and reporting, ERP/MRP or similar enterprise systems, Dashboard and reporting tools.

• Strong communication and stakeholder management skills, with the ability to convey complex information clearly and authentically.

• Experience creating and maintaining structured documentation, including processes, SOPs, and reporting artifacts.

• A proactive, adaptable mindset with a passion for continuous improvement and operational excellence.

Preferred Skills & Experience: • Experience supporting complex, multi‑functional operations such as supply chain, delivery, or product‑based environments.

• Familiarity with continuous improvement methodologies and operational best practices.

• Experience tracking and reporting on business KPIs, including delivery performance, inventory, and service‑level metrics.

• Exposure to digital tools, data‑driven transformation initiatives, or operational analytics.

• Experience partnering with Finance on forecasting, budgeting, cost tracking, or trade‑off analysis within a regulated or technology‑driven industry.

Travel: 0-10%

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

#LI-LC1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills an

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