Business Operations Manager, Customer Success

About this role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Business Operations Manager, Customer Success to join our team. This is a Remote role reporting to the Director, Business Operations in the Customer Success organization. This role is critical to supporting the global Technical Success organization, partnering with leaders across Americas, EMEA, and APJ to drive operational rigor, planning discipline, and business performance. This individual contributor will help scale and run the business operations motion for Technical Success by driving core operating rhythms, supporting resource and headcount planning, enabling business reviews, and delivering actionable performance insights.

What you’ll do (Role Expectations)

• Partner with Technical Success leadership to manage and drive the business operations cadence for the organization, ensuring strong execution against priorities and visibility into business performance

• Support resource management and capacity planning processes to help leaders align coverage, workload, and investments against business needs

• Drive preparation and coordination for Monthly Business Reviews, Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities for the Technical Success organization

• Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting that provide leaders with clear, actionable insights

• Identify and help implement AI and automation use cases that improve reporting, workflows, productivity, and operational scale

Who You Are (Success Profile)

• You thrive in ambiguity and can bring structure, organization, and follow-through to evolving business needs.

• You are analytical and comfortable working with data to understand performance, spot trends, and support decision-making.

• You are a strong cross-functional partner who builds trust through responsiveness, clarity, and consistency.

• You are comfortable moving between strategic context and tactical execution, helping leaders connect long-term goals to day-to-day actions.

• You are curious about AI, automation, and new technologies, and you look for practical ways to improve how work gets done.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational role

• Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis

• Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations

• Experience building and maintaining dashboards, metrics, and business insights that support leadership decision-making

• Demonstrated ability to manage projects or operational initiatives from planning through execution

What Will Make You Stand Out (Preferred Qualifications)

• Experience working in a B2B SaaS or technology company

• Exposure to post-sales functions such as Customer Success, Technical Success, Customer Support, or Professional Services

• Experience with business review preparation, workforce planning, or operational support for leadership teams in fast-growing environments

#LI-Remote #LI-NH1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range $108,500 — $155,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave o

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