Business Improvement Manager

About this role

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position Support all aspects of distribution and fulfillment activities. Structure and lead the implementation of Kenco’s Operating System with specific emphasis on labor management and Kenco’s roadmap for success. This assignment will also be required to provide operational support at a strategic and/or tactical level as directed.  

Functions • Promote a culture of Operational Excellence focused on safety and quality through training, mentorship, project management and internal audits, while leveraging all available support service resources.  • Support and promotes warehouse compliance with all corporate initiatives and programs including, but not limited to: Kenco O/S, Quality (KQMS), LMS, 6-S, LEAN, GEMBA, Kaizen, A3s, Tier Boards, Takt Boards, DMAIC (Define, Measure, Analyze, Improve, and Control), Behavior Based Safety, Employee Engagement Impact Plans, etc.  • Responsible for the management and facilitation of cost reduction initiatives and project management efforts.   • Responsible for allocating/directing resources throughout all support services functions to ensure that all customer and corporate goals are met.  • Develop presentations and presents information professionally to internal and external management/customers.  • Work directly with the IT group to ensure operational reporting is in place that accurately reflects operational performance.  • Reconcile operational requirements in compliance with customer contractual agreement such as quarterly pain share/gain share payments, budget to actual forecasts, budget re-forecasts based on actual spend, etc. in conjunction with operational staffing needs, coordinates seasonal MHE (Material Handling Equipment) and IT equipment needs.  • Ensure the highest level of efficiency, quality, and customer service.  • Coordinate facility maintenance activities.    • Builds strong relationships and facilitates effective communication with operations teams and key customer contacts.   • Drive and promote synergies, cohesiveness, camaraderie and consistency in execution of operational and cultural standards across network of responsibility  • Drive coaching and leadership development to promote organizational bench strength within assigned area of responsibility.  • Other duties as assigned by General Manager. 

Qualifications • Bachelor’s degree in related field ​required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested​.  • 5 - 7 years related experience and/or training in a distribution center or transportation environment required.    • Demonstrated experience with Lean, Six Sigma, and other Continuous Improvement (CI) tools required.  • Working knowledge of DOT, OSHA, and FDA requirements preferred.  • Ability to train, motivate, and lead all levels of associates.  • Comprehensive understanding and ability to deploy labor management strategies that produce measurable cost saving results.   • Ability to become fluent and a subject matter expert with Kenco’s Operating System and to structure and implement a compliance strategy that delivers superior attainment of KOS KPI’s  • Ability to objectively evaluate all associates and operational functions within the site.     • Detailed knowledge of financial planning, analysis tools, and execution preferred.    • Ability to perform and execute site optimization strategies.   • Highly proficient in the use of MS Office – Project, Excel, PowerPoint, Outlook, & Word.  • Ability to manage and prioritize multiple projects and meet specific goals and deadlines.    • Experience using warehouse, inventory, financial, and transportation management systems preferred.  • Experience in FDA requirements and quality management systems preferred.   • Must have very strong customer service skills.  • Ability to act as a change agent and drive continual improvement.  • Transportation experience and an understanding of efficient transportation principles preferred.  • Must possess strong analytical abilities, organizational skills, and communication skills.  • Attention to detail and strong follow-up skills required; ability to be organized is critical to success.  • Strong interpersonal skills with the ability to develop trust among management, piers and customers.   • Ability to read and write routine reports and correspondence.    • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

Competencies • Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes.    • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.  • Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas.  • Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned.   • Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment t

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