Business Experience & Planning Specialist-Technology Communications & Engagement

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Specialist within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH.

The Business Experience & Planning Specialist plays a key role in supporting workforce enablement, communications, and organizational initiatives across the Data & Automation organization. This individual will work closely with business leaders, Corporate Communications, Technology Communications, and cross-functional stakeholders to plan, coordinate, and execute communications and employee experience activities that drive awareness, engagement, and adoption of strategic initiatives.

This role is a balance of communications, event planning, project coordination, and stakeholder engagement in a fast-paced technology environment.

Key Responsibilities:

• Support the development and execution of communication plans for organizational initiatives, programs, and projects within the organization. • Partner closely with Corporate Communications and Technology Communications teams to create and deliver clear, impactful messaging across multiple audiences. • Draft, edit, and distribute communications including emails, newsletters, reminders, leadership messages, event promotions, and training announcements. • Coordinate recurring business-as-usual (BAU) communications, including weekly updates, employee newsletters, quarterly training communications, and organizational reminders. • Assist in developing communication materials that help employees understand organizational initiatives and their impact on stakeholders across the business. • Support workforce enablement activities that foster learning and collaboration. • Coordinate planning and logistics for organization-wide events, meetings, and leadership forums, including all-hands meetings, watch parties, and workshops. • Assist with annual programs and special events such as technology showcases, innovation events, and GenAI-focused experiences. • Prepare presentation materials and supporting content for leadership meetings and employee events. • Manage meeting logistics, invitations, agendas, attendee communications, and follow-up activities. • Support senior team members in planning and executing strategic initiatives and organizational programs. • Gather information, document meeting outcomes, track action items, and maintain project materials. • Create, edit, and enhance PowerPoint presentations and executive-ready communications. • Compile and organize content from multiple stakeholders to support project deliverables and communication plans. • Coordinate across various teams to ensure alignment and timely execution of initiatives.

Key Skills & Qualifications:

• Experience supporting communications, engagement, workforce enablement, event planning, or project coordination initiatives. • Strong verbal and written communication skills with the ability to tailor messaging for different audiences. • Experience creating professional PowerPoint presentations and presentation materials. • Proven ability to manage multiple priorities and deadlines in a fast-paced environment. • Exceptional organizational skills and attention to detail. • Strong relationship-building and collaboration skills across diverse stakeholder groups. • Self-starter with the ability to learn independently, solve problems, and navigate ambiguity. • Experience supporting technology-focused organizations or technology teams preferred. • Familiarity with SharePoint and collaboration platforms. • Experience coordinating employee events, training programs, or internal communications campaigns. • Understanding of technology concepts and the ability to work within a technical environment. • Knowledge of communication planning, project management, or change management practices.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.  

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description • Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives. • Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. • Identifies more complex problems and provides advice and resolution in support of line of business initiatives. • Partners with other departments or other functional areas in support of line of business initiatives. • Independently provides data collection, research and reporting for assigned line of business initiatives. • Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certi

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