Business Director, Insights and Analytics - Community Finance

About this role

Business Director, Insights and Analytics - Community Finance

Global External Affairs (“GEA”) works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated change makers similarly focused on the ingredients for a more perfect future.

The Community Finance (“CF”) team within GEA originates debt and equity to support affordable housing development. Community Finance provides debt financing, and invests in low income housing credits through proprietary and multi fund equity fund structures. The team is on a journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, and innovative initiatives that leverage Capital One’s scale and influence. 

As part of Community Finance, the Business Insights & Analytics team will drive innovation, reporting, analytics and turn complex operational data into a clear strategic roadmap to aid in making faster, more confident decisions that drive growth. 

The Business Director, Insights and Analytics will lead a team of 4-5 associates in bridging the gap between raw business data and operational execution. This includes empowering CF with deep operational visibility and data-driven foresight, ensuring our business decisions are grounded in evidence and our resources are deployed for maximum impact. You are not just a reporter of data; you are a driver of change. 

Throughout your work, curiosity will be key and rigorous analysis will be the basis of much credibility.  This role is for someone who asks questions, eagerly listens, explores the periphery, and lives for the process of generating new ideas.  Alongside your eagerness to take on new challenges, you know that solving complex problems often requires the courage to leave no assumption unchecked, no viable idea unexplored, and comfort with the power of data to illuminate both root cause and potential resolution.   As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

General Responsibilities:    -  Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

-  Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

-  Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics 

-  Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies 

-  Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis 

-  Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

-  Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability  

- Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management 

- Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

- Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment 

- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus 

Basic Qualifications:    • Bachelor’s Degree

• At least 4 years of experience performing quantitative analysis

• At least 4 years of experience performing qualitative analysis

• At least 2 years of experience performing people management

• At least 2 years of experience performing project management

Preferred Qualifications:    • Mast

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