Business Development Manager, Applications - North Central US, Mega Projects

About this role

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position The Applications Business Development Manager (BDM) will be responsible for assisting end users, contractors, and engineers with specification development, system design and product selection assistance, and field technical support for Hydronic Cooling, Process Water, & HVAC applications and their associated plumbing/HVAC systems in Commercial and Industrial market segments and Data Center, EV Battery, & Semiconductor verticals. The Applications BDM will also be responsible for providing classroom and field training to support accurate product selection, installation and operation. This position is remote and due to travel, should be based near a major airport.

Primary Job Duties and Responsibilities • Responsible for day-to-day technical field support and troubleshooting for Hydronic Cooling, Process Water, Technical Water & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments and Data Center & Semiconductor verticals

• Provide technical guidance, training, and where necessary field assistance for installation, commissioning, operation and field repair

• Hands-on technical support and guidance to our sales agents, end-users, engineering firms, and contractors with regards to product selection and the creation of technical/ master specifications that call out the use of Watts products and solutions

• Develop long-term relationships with end-users, customers, contractors and engineers to drive specifications

• Responsible for creating and delivering classroom and hands on training programs for end users, contractors, engineers and our sales agents relative to device specification, selection, installation, use, and troubleshooting. This includes counter training programs for wholesale channel partners

• Develop a deep understanding of industry and local/ national plumbing codes that govern the selection, use, and operation of Watts products within the Hydronic Cooling, Process Water, and HVAC applications and their associated plumbing/HVAC systems

• Attend Industry Standards Committees, Trade Shows, and other key industry events as required to represent Watts and our products in the marketplace

• Understand customer needs by market segments and the competitive landscape

• Provide input to marketing, product management, and engineering to support new product development and services offering

• Be the voice of the customer and promote customer centric mindset

• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery

• Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery

• Work directly with corresponding National Sales Manager and alongside Watts Sales team, agent network and channel partners to strengthen Watts Water Technologies market position

Required Qualifications

• 7+ years of experience in technical and field sales environments.

• 3+ years in flow control industry with ability to understand valve and actuation applications or related level of understanding of fluid mechanics

• A working understanding of hydronic cooling, process piping, HVAC & actuation valves within Commercial & Industrial plumbing, HVAC and Industrial process industry

• Strong problem-solving and creative solution skills

• Customer centric mindset

• Strong Project management skills.

• Strong leadership skills

• Drive for results

• Advanced negotiation and influencing skills

• Strong interpersonal, written, verbal, and communication skills.

• Presentation, one-on-one and conference skills

• Time management and the ability to work independently

• Work collaboratively with cross-functional team to achieve product line objectives

• Ability to influence and interact at all levels within the organization

• Must provide leadership role in the development, implementation, and realization of projects established by management

• Proven ability to effectively communicate at all levels within an organization

• Ability to understand, track, drill-down, and question activities and issues in all functional areas

• Necessity to pay attention to details and follow-through.

• Proficiency in Microsoft office tools.

• Oral, written, electronic and telecommunications skills.

• Intimate knowledge of people management skills particularly the ability to resolve conflicts

• Travel Required: 70%

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover location for meetings, trainings, or as ot

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