Business Control Mgr - Consumer Small Business Product

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Control Partner is responsible for supporting end-to-end governance, execution oversight, and quality assurance across change management activities, with Universal Change Risk Assessments (UCRAs) serving as one key component of the broader change control framework. This role provides oversight across the change lifecycle, from intake and planning through implementation readiness, control assessment, approval, monitoring, and closure. Responsibilities include validating change classifications, assessing materiality and risk impacts, confirming hierarchy alignment, reviewing documentation and evidence, ensuring readiness for execution, and promoting adherence to applicable standards, procedures, and guidance. The position facilitates formal change review forums, prepares agendas and materials, documents decisions and outcomes, tracks key milestones and mitigation plans, escalates risks or delays, and drives remediation of quality, timeliness, and execution issues. As a subject matter expert, the Business Control Partner provides guidance to change owners, assessors, risk partners, and business stakeholders to promote consistent, high-quality execution of change management requirements across supported business areas. In addition to control oversight responsibilities, the Business Control Partner serves as a key liaison between Change Control Management (CCM), Risk Partners, business leaders, project teams, and other stakeholders for change initiatives across the organization.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities: • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications: • 2+ years of strong risk management experience including UCRA knowledge

• Sound judgment and attention to detail

• Effective stakeholder engagement

• Influencing skills with the ability to communicate effectively with leaders

• Ability to manage multiple priorities while driving sustainable change management practices across a broad organization

Desired Qualifications: • Project Management experience including the ability to manage workplans, coordinate dependencies, track milestones, communicate status, and help drive initiatives to completion

Skills: • Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

Shift: 1st shift (United States of America)

Hour

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