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Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

ICF

Remote · Reston, VA, US$67k – $139k

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About this role

ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is   ide al for someone who enjoys   translating   business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release.  

The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to   document   current-state and future-state processes,   develop   user stories and acceptance criteria, and   help delivery teams   maintain   a shared understanding of approved scope, requirements, and priorities . You should be comfortable facilitating conversations, asking   effective   questions, and translating complex operational needs into practical, well-structured requirements.  

Job Location:  Remote work is authorized .   Must support US Eastern time zone working hours .    

*If you accept this position, you should note that ICF does  monitor  employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.   

What You Will Do  

• Facilitate requirements elicitation   and refinement sessions   with business and technical stakeholders  

• Document business needs as user stories, acceptance criteria, process flows,   business rules, and supporting requirements documentation  

• Analyze current-state workflows and   identify   opportunities for automation ,   simplification , and service improvement  

• Support ServiceNow configuration and enhancement efforts by   documenting and   clarifying business rules, approvals, workflow logic , and expected outcomes  

• Partner with developers and testers to   clarify requirements,   support   test case development, and   assist   during   user acceptance testing  

• Maintain backlog items and   supporting   documentation in Agile tracking tools  

• Assist   with stakeholder coordination, release planning,   validation,   and readiness activities  

• Support reporting, metrics, and process documentation as needed  

• Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams  

• Identify   requirement gaps, dependencies, and risks, and escalate issues requiring   resolution  

What You Must Have  

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field  

• 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts  

• 3+ years of e xperience working in an Agile environment such as Scrum or Kanban  

• 3+ years of e xperience gathering, analyzing, and documenting requirements  

• 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities  

• Ability to write clear user stories, acceptance criteria,   process flows,   and   supporting requirements   documentation  

• Experience collaborating   with product owners, developers, testers, technical leads, and business stakeholders  

• Experience using Agile collaboration tools such as   ServiceNow   Agile Development ,   Jira and Confluence, or similar tools  

• Must be a U . S .   c itizen   and   possess   an active   Secret clearance   due to federal contracting requirements  

• Candidate must   reside   and perform work within   the U.S.  

What We Would Like You   To   Have  

• Experience supporting   one or more   ServiceNow   modules, such as   ITSM, CSM, App Engine, HRSD,   or   ITOM  

• Familiarity with workflow automation, service management, and enterprise service delivery concepts  

• Experience   using   process mapping tools such as Visio or   Lucid chart  

• Experience supporting UAT, release validation, or test coordination  

• Familiarity with   federal IT or   government contracting environments  

• Experience supporting documentation, training, or   change   management activities  

Professional Skills:  

• Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills  

• Ability to communicate complex requirements, process   findings , testing   results , and usability   observations   to technical and nontechnical audiences  

• Ability to organize and prioritize multiple assignments in a fast-paced , collaborative   delivery environment  

• Sound judgment and the ability to   identify   requirements   gaps ,   raise concerns, and escalate unresolved scope or priority conflicts appropriately 

#ICFCLEARED 

Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the a

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