Bus Operator (FT) Trainee

About this role

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Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.   .

Hourly Wage: $23.00

Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) • Operates a transit vehicle to pick up, transport and discharge passengers while adhering to transit vehicle route schedule and maintaining a pleasant and courteous manner.

• Operates any one of the five models of buses varying in size from 29 to 40 ft.

• Performs HRT pre-trip inspection of transit bus for mechanical problems prior to beginning scheduled run. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices, and transit bus controls for use while in service. Also conducts an internal visual inspection at the end of revenue service to collect and turn-in lost items.

• Complete familiarization with system and safety features; geography and roadways of an assigned route and of the entire service area; traffic rules, regulations and laws, transfer points and fare structures.

• Refers to time schedules and instructions for pull-outs, line service, pull-ins, and off-route trips.

• Provides information on bus services to passengers which include bus schedules, routes, and fare information.

• Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized HRT business utilizing judgment and discretion to ensure customer and individual safety.

• Maintains radio contact with CENTRAL Communication to report transit vehicle breakdown, accidents, interruptions in service, or other vital information to maintain efficient transit operations.

• Writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns, and mechanical defects, as required at the end of their shift.

• Adheres to safety rules, regulations, and Standard Operating Procedures (SOP) to ensure the wellbeing of Hampton Roads Transit customers and employees.

• Operates a passenger bus safely and effectively in accordance with the Virginia Code and local traffic regulations.

• Maintains scheduled time over assigned route.

• Ensures safe operation of HRT vehicles under adverse conditions.

• Performs vehicle operations at varying hours of day and night. Will work outside regular business hours as required by the Labor Agreement and by the selection of posted runs.

• Collects proper fares from boarding passengers.

• Operates a wheelchair lift, secures passengers wheelchair, and assists passengers with disabilities in boarding, riding, and alighting in a safe manner which may include pushing a manual wheelchair up a particularly steep ramp.

• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.

• All other duties as assigned.

Required Knowledge, Abilities and Skills Essential to Job Functions: • Ability to comprehend and operate bus on all streets in Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach.

• Ability to operate vehicle under safest possible conditions.

• Ability to establish and maintain good public relations and effective working relationships with others.

• Ability to successfully complete the Bus Operator Training Program, which includes achieving the required minimum scores on all written and driving tests and evaluations.

• Ability to read, write and speak English.

• History of satisfactory attendance, which includes the ability to report to work in a punctual manner.

• Ability to read and understand maps and timetables, which includes determining directions and following a mapped-out route.

• Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating environments.

• Ability to effectively communicate, both orally and in writing, while interacting with customers and HRT staff in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner.

• Ability to work and maintain professional composure while under stress and pressure.

• Must have a working knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property and the organization.

• Extensive knowledge of defensive driving techniques, safety guidelines; customer service procedures and Standard Operating Procedures relevant to your position.

• Social perceptiveness skill. This includes being aware of others’ reactions and understanding why they react as they do.

• Ability to see details from a distance, make sound judgment on objects that are closer or farther away from the vehicle ensuring the proper distance is maintained.

• Ability to recognize when something is going wrong and quickly respond to situations which may jeopardize the safety of customers.

• Must be able to listen, understand and carry out the information, ideas, and direction presented verbally, or electronically by CENTRAL Dispatch and or a street supervisor.

• A high degree of maturity, courtesy, memory, and concentration is needed to perform duties.

Required Software Knowledge and Skills Essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.  Basic problem-solving skills associated with software applications used is expected.   Software usage relevant to job duties will be evaluated.

Software applications: Basic comp

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