ForgeApplyTry it free

ForgeApply · Job listing

BTM - Branch Servicing Technology

KeyBank

Brooklyn, OH, US$116k – $216khybrid

See all 408 open roles at KeyBank →

Tailor your resume for this KeyBank job in about a minute.

ForgeApply tailors your resume and cover letter to this exact posting, then hands you a ready-to-submit application for KeyBank's site. Free trial, no card required.

Tailor my resume for this jobView original posting →

About this role

Location: 4910 Tiedeman Road, Brooklyn Ohio

Job Summary The Branch Servicing Business Technology Manager provides strategic leadership for the technology ecosystem supporting Key’s Retail Branch Network. This role is accountable for defining and executing a forward-looking technology strategy that enhances in-branch servicing, improves operational efficiency, and strengthens the client experience.

Leading a cross-functional team of technology professionals, this individual oversees the delivery, integration, and ongoing performance of critical servicing platforms, including Argo BankPro (Teller 21), in-branch digital authentication solutions, and Safe Deposit Box systems. The role ensures these technologies remain secure, resilient, and aligned with enterprise architecture standards, while enabling the modernization of legacy capabilities.

Serving as a trusted partner to senior Retail and Technology leaders, the Business Technology Manager drives prioritization of investments, translates business needs into scalable solutions, and ensures disciplined execution across the full lifecycle of initiatives. This includes advancing automation, improving platform stability, and delivering capabilities that position the branch network for continued transformation. Core Responsibilities Technology Strategy & Portfolio Leadership: Own the Branch Servicing technology roadmap, aligning investments to business priorities and long-term transformation goals. Delivery & Execution: Lead end-to-end execution of technology initiatives, including modernization, automation, and new capability development. Operational Excellence: Ensure reliability, security, and performance of production systems through strong governance, incident management, and risk mitigation practices. Stakeholder Partnership: Collaborate with senior leaders across Retail and Technology to align priorities, influence direction, and drive measurable outcomes. Team Leadership: Build and lead high-performing teams across engineering, delivery, and vendor partners, fostering accountability, engagement, and continuous improvement. Financial & Vendor Management: Oversee budget adherence and manage key vendor relationships to optimize value and delivery. Enterprise Alignment: Partner with infrastructure and platform teams to ensure seamless integration, scalability, and compliance with enterprise standards.

Education • Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience • 7+ years of relevant experience (required)

Core Competencies • All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/17/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.     #LI-Hybrid

Salary insight

The midpoint of this range ($166k) is right around the median disclosed salary for New York roles listed on ForgeApply ($165k across 8,051 jobs).

Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.

Tailor your resume for this KeyBank role before you apply.

Tailor my resume for this job

Similar jobs

Free ATS checker · How to Tailor Your Resume to a Job Description (Step by Step)