Boutique Operations Associate - Nashville, TN

About this role

BOUTIQUE OPERATIONS   ASSOCIATE  

At   CHANEL , we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to   CHANEL .  

About the   role :   We are looking for Boutique Operations   Associate   who is passionate about providing the highest standards of service   and will be trained to be well-rounded in all activities within the Boutique.   These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge.   This   role   will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately   impacting   the client experience.  

What   i mpact   y ou   c an   c reate at   CHANEL :  

• Uphold operational standards and processes to deliver the ultimate   CHANEL   client experience  

• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team  

• Deliver exceptional customer service based on   CHANEL ’s service mantra, including welcoming and greeting all clients, including hosting  

• Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs  

• Understand the inventory management processes  

• M aintain an organized and controlled stock storage system   and p rocess received stock and record into system  

• C ommunicating inventory and supply needs to Boutique   Director/Assistant Boutique Manager    

• Partner with Assistant Boutique Manager to   execute the stock cycle count program and annual physical inventory  

• Uphold an omni-channel mindset to directly   benefit   the client, producing a seamless experience from in-store to online and vice versa  

• Co-ownership of all brand image, hygiene   standards   and visual merchandising requirements.  

• Be the ultimate brand ambassador by providing continuous sales and service support  

• Build positive team relationships throughout the boutique to inspire trust and teamwork.  

You are   e nergized   b y:  

• Passion for the House of   CHANEL , its history, product offerings, and commitment to social and cultural initiatives  

• Working in a highly collaborative retail environment   

• Make things beautiful by providing the ultimate experience in store   

• Being truly   service minded  

• Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment   

What   y ou   w ill   b ring to   t he   t eam:   

• Ability to thrive in a team environment and work collaboratively  

• Understanding of, and passion for client experience  

• Excellent communication skills  

• Foreign language skills are preferred but not   required  

• Passion for the House of   CHANEL , its history, product offerings, and commitment to social and cultural initiatives  

• Curiosity and desire to learn and grow professionally within the world of   CHANEL  

Position   Logistics:  

• 3 +   years of related experience  

• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.   

• A flexible schedule with the ability to work late nights, weekends, and some holidays  

• Experience in the fragrance & beauty industry preferred  

• Heart of House: Requires in-store presence to   facilitate   the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure   optimal   client service  

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances   where   deemed   appropriate .  

Compensation:  

• The   anticipated   base range for this position is $25 through $30.90   hourly . Base   hourl y is one   component   of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or   perks  

Benefits and Perks:  

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund   

• Family and care giving benefits (inclusive of parental leave, fertility support,   MilkStork , and Care.com Membership)  

• Generous paid time off policies to include vacation, holiday, sick and volunteer days   

• 401K   and other incentives   

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program  

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking      

Additional Information:    

CHANEL   is a private company whose values are grounded in creating   the conditions   for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:  

Diversity and Inclusion:  

• At   CHANEL , we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all .    We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.   

• We offer Employee Resource Groups in the US that are voluntary, open to al

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