Billing Operations Support Specialist

About this role

The Billing Operations Support Specialist performs moderately complex administrative and billing tasks within the insurance brokerage business. This role works under regular guidance, applying acquired knowledge and skills to complete tasks accurately and efficiently. The specialist supports day-to-day billing operations, ensures compliance with established procedures, and communicates effectively with internal teams to resolve routine issues.

Position Summary

The Billing Operations Support Specialist performs moderately complex administrative and billing tasks within the insurance brokerage business. This role works under regular guidance, applying acquired knowledge and skills to complete tasks accurately and efficiently. The specialist supports day-to-day billing operations, ensures compliance with established procedures, and communicates effectively with internal teams to resolve routine issues.

Primary Responsibilities • Process invoices, premium payments, and billing adjustments. • Verify billing data for accuracy and correct routine discrepancies. • Maintain organized records for audits and compliance. • Respond to internal inquiries and provide timely updates. • Assist in onboarding and provide informal guidance to B1 colleagues. • Follow established workflows and escalate non-standard issues.

Required Knowledge, Skills & Abilities • Basic to intermediate knowledge of insurance billing practices. • Proficiency in Microsoft Office Suite and familiarity with billing systems. • Strong attention to detail and organizational skills. • Effective communication and customer service orientation.

Qualifications • High school diploma or equivalent; associate degree preferred. • 1–3 years of experience in billing, accounting, or insurance operations. • Ability to learn and adapt to new systems and processes quickly.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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