Benefits & Leave Specialist, NA

About this role

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Po sition Overview  

This role   is remote .  

The Benefits & Leave Specialist   is responsible for   the administration of employee benefit and leave programs across the United States   and Canada . This role serves as the primary point of contact for employee benefits and   leave   inquiries, manages leave cases from intake through return to work, coordinates with third-party administrators and insurance carriers, and ensures accurate documentation and compliance with federal, state   or provincial , and local regulations.  

The Benefits & Leave Specialist plays a critical role in delivering a positive employee experience while ensuring operational excellence, compliance, and effective administration of health, welfare, retirement, and leave programs.  

Essential Job Functions  

Benefits Administration:  

• Administer employee benefit programs including medical, dental, vision, life insurance, disability, voluntary benefits, and retirement programs.  

• Process benefit enrollments, qualifying life event changes, terminations, and dependent verification requests.  

• Reconcile benefit eligibility and enrollment data between HRIS, payroll, and carrier systems.  

• Coordinate and resolve benefit eligibility, billing, and coverage issues with vendors and carriers.  

• Conduct regular audits of benefit deductions, enrollments, and carrier invoices.  

• Support annual Open Enrollment activities including employee communications, system testing, enrollment validation, and issue resolution.  

• Maintain   benefits   documentation, procedures, and employee-facing resources.  

• Partner with Payroll to ensure   accurate   deductions   and reconcile any benefits in arrears.  

Leave Administration :  

• Manage leaves of absence including:   

• Family and Medical Leave Act (FMLA)  

• State /Provincial   Paid Family & Medical Leave programs  

• CNESST   leave   (Canada)  

• Parental leave   (Maternity or Paternity)  

• ADA accommodations  

• Personal leaves of absence  

• Short-Term Disability (STD)  

• Long-Term Disability (LTD)  

• Military leave and other statutory leave programs  

• Review   l eaves   requests and   determine   eligibility   in accordance with   company policies and applicable laws.   

• Coordinate leave administration with third-party leave vendors and insurance carriers.   

• Track leave usage,   required   documentation, return-to-work dates, and accommodations.   

• Ensure   accurate   communication of leave pay implications and payroll impacts.   

• Maintain compliant leave documentation and case records.  

Employee   Support :  

• Serve as the primary contact for employee questions   regarding   benefits and leave programs.   

• Educate employees on benefit options, eligibility, enrollment procedures, and leave processes.   

• Provide guidance on life events, leave requests, and return-to-work processes.   

• Escalate complex employee relations, compliance, or policy matters to the Benefits Manager as   appropriate .  

Compliance & Risk Management :  

• Support compliance with ERISA, ACA, COBRA, HIPAA, FMLA, ADA,   CNESST   state /provincial   leave laws, and other applicable regulations.  

• Monitor required state /provincial   leave registrations, notices, and employee communication requirements.  

• Assist   with annual compliance activities including audits, non-discrimination testing support, reporting, and documentation.  

• Maintain records   in accordance with   legal retention requirements and company policies.  

• Participate in internal and external audits as   required .  

Vendor Management & Operations :  

• Coordinate with benefit carriers, brokers, retirement vendors, and leave administrators.  

• Track vendor service levels, open issues, escalations, and resolution timelines.  

• Support implementation of new benefit programs, system enhancements, and process improvements.  

• Assist   with benefits communications, training materials, and employee education initiatives.  

• Identify   opportunities to automate processes and improve operational efficiency.  

Reporting & Analysis :  

• Generate recurring and ad hoc reports related to benefits and leave   utilization .  

• Monitor leave trends, enrollment activity, and service metrics.  

• Support budgeting and forecasting activities through enrollment and   utilization   reporting.  

• Maintain dashboards and reporting related to benefits and leave administration.  

Additional Duties :  

• Handle   additional   duties as assigned by Management.  

Job Requirements  

Education:  

• Bachelor’s degree in Human Resources , Business Administration, or a related field , or relevant experience.  

• Equivalent combination of education and experience will be considered  

Experience:  

• 3-5   years of experience in   benefits and   leave   administration.  

• Experience with benefits and leaves in Canada, primarily Quebec.  

• Experience with ADP WFN required and   Workday preferred.   

• Experience administering multi-state leave programs   required .  

• Experience working with third-party leave administrators and insurance carriers   required .  

Skills:  

• Knowledge of employee benefits and leave laws including FMLA, ADA, ACA, COBRA, HIPAA, and state leave programs.  

• Strong analytical and problem-solving skills.  

• Excellent attention to detail and accuracy.  

• Ability to manage multiple priorities and meet deadlines.  

• Strong communication   and customer service skills.  

• Ability to   m

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