Banquets - Banquet Houseman

About this role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Position Summary:

Completes the set-up and breakdown of events in a safe and efficient manner.

Duties & Responsibilities Primary Responsibilities/Essential Functions:  • Sets up all meeting rooms and event areas to the specifications of the guest (BEOs). Transports awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting or event areas using vehicles and carts. Ensures the correct and timely set up of all functions. • Breaks down all meeting rooms and event areas upon conclusion. Transports awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from meeting or event areas to designated storage areas. • Must wear non-slip, oil resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to Event Manager or Event Captain whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. • Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions: • Cleans items used for events and meetings such as tables, chairs, etc. Maintains the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions including linens, pads, pens/pencils, and meeting amenities as required. • Cleans designated areas including, but not limited to, public areas, and event/meeting/conference rooms. Cleaning tasks include, but are not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays. • Services meeting rooms by removing trash, clearing dirty plates, cups, glasses, and/or linens; straightens chairs; and replenishes water as specified or requested. • Responds to guest inquiries and special requests promptly to ensure guest satisfaction; notifies Event Manager of guests’ complaints and unusual situations. • Reports maintenance deficiencies and items in need of repair to Event Manager. • Performs deep cleaning tasks and special projects as needed.

Qualifications (relevant experience, education and training): • No related experience and/or training required. • Requires ability to serve needs of guest through face-to-face interactions. Must demonstrate positive attitude and professional demeanor. Requires communication and interpersonal skills and commitment to a high level of guest satisfaction. • Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations • Completes required training as scheduled. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. 7. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). • Requires valid Drivers' license in good standing. Must be at least 18 years of age. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. • Must maintain a clean appearance and professional demeanor.

Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between functions occurring simultaneously. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks occasionally and frequently needs to hear sounds or voices. Balance is frequently required to prevent falling when walking, standing while moving or carrying tables, furniture or equipment. The team member frequently pushes and pulls furniture or equipment. Lifting is regularly required to move, set up and tear down events or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have visual acuity to operate motor vehicles. The team member is required to have

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