Banquet Server, On Call

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.   It's   about changing the world - little by little.   We're   the world's first mission-driven hotel   company   and   we've   got some lofty goals. All we ask is that you bring your true self and do all the good you can!  

MAIN DUTIES:  

The Banquets Server- On Call   is responsible for   completion oof all tasks related to set up, service, and   break down   of all Banquet events.   The   Banquet Server   is primarily   responsible but   not limited   to   fulfilling all   guest’s   service needs according to 1 Hotel standards.  

GENERAL DUTIES:  

• Anticipate and understand guests’ service needs,   ascertain   satisfaction, and respond urgently and appropriately to guest concerns and requests.  

• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner   using professional language at all times .   Remain attentive to the needs of all guests, providing them with dependable,   punctual   and enthusiastic service .    Provide courteous,   friendly   and efficient service to all internal and external guests .    Thank guests   with genuine   appreciation.  

• Consistently   conduct oneself in a professional manner at all times   and work professionally with colleagues and team leaders with a   team minded   approach.  

• Attend pre-shift meetings before events to   learn   event details, including property and guest expectations .    

• Attend and   participate   in all required meetings.  

• Collect and transport all supplies needed for the set-up of an event including, but not limited to   china , glass, silver, linen, tables, chairs,   decor   and props, etc.  

• Set-up, breakdown of tables, chairs, buffets,   linen   and props as specified by the Banquet Event Order.  

• Respond to and fulfill any special event arrangements.  

• Stock linen,   china , silver and glassware and supplies for service ensuring good condition.  

• Maintain cleanliness and good condition of all banquet function space, including but not limited to vacuuming, sweeping, dusting, window washing, polishing, mopping, etc.  

• Retrieve and track event materials, décor, props,   crates   and boxes from delivery or drop off area and store them safely and securely .    Retrieve these items from storage area when needed.  

• Work professionally with colleagues and supervisors.  

• Maintain all event equipment, chairs, tables, podiums, etc.  

• Maintain all event linen.  

• Monitor and   maintain   cleanliness,   sanitation   and organization of assigned station, back of house, storage and service areas practicing “clean as you go” while avoiding breaking and reporting all breakage incidents .    Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events .    Return any service carts used to transport supplies and equipment to   proper   location.  

• Perform post event cleaning tasks and breakdown of service .    Ensure all tables and chairs are   set   and the event room is clean and neat, returning all food and beverage items, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and   departing .  

• Assist   with room turns to complete the set up for events including tables, chairs, etc.  

• Maintain   high standards   of presentation, service, event supply quality,   safety   and cleanliness.  

• Input real-time work orders via   KYC   on any guest concerns during interaction.  Convey with clarity in   KYC   any and all   guest opportunities.  

• Perform any other reasonable duties as requested by the leadership team.  

• Identify   opportunities to   optimize   performance and create value by challenging existing   processes;   encouraging innovation and driving necessary change.  

• Establish and   maintain   open, positive, collaborative, and professional internal and external relationships .    Develop lasting relationships with guests   and to   secure repeat business .    Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.   

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.  

• Ensure uniform and personal appearance are clean and professional.  

• Maintain confidentiality of proprietary information.  

• Be gracious. Thank guests   with genuine   appreciation.   

• Embody the 1 Hotels Vision,   Mission   and Compass; deliver on Our Promise, provide Good-Natured   Service   and uphold our Brand Pillars.  

QUALIFICATIONS & SKILLS:  

• Prior serving experience  

• Are organized and proficient at multitasking  

• Are a reliable team player willing to learn and adapt to new situations  

• Strong communication   and customer service skills  

• Able to lift at least 50 lbs.  

• Proficient in verbal and written English communication  

• Able to stand for   long periods   of time  

• Food Handling certification   (can be obtained during employment)  

Due to the nature of the hospitality industry, employees   are required to   work varying schedules, including holidays, to accommodate the business and demands of the hotel

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