Banquet Houseperson

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

MAIN DUTIES:  

The Banquets   Houseman   is   responsible for   function room set up and cleanliness of banquet areas. Able to practice safety lifting techniques and safe work habits.    

GENERAL DUTIES:  

• Prepare and set up tables, chairs, side stands, back-of-house areas, breaks, buffets, décor, carts,   bars   and stations to ensure execution of details outlined in Banquet Event Order .    Prepare proper “mise- en -place” ( i.e.   food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates) for any event.  

• Communicate guest orders and   additional   meal requirements, allergies, dietary   needs   and special requests to the kitchen.  

• Serve food & beverage in the   appropriate sequence   and in tune with the expectation of the supervisor, Banquet Event   Order   and property standards   so as to   ensure consistency throughout the event.  

• Make drinks according to standard recipes using the proper glassware and garnishment.  

• Replenish beverages when necessary and check with guests to make sure they are satisfied.  

• Ensure courses are   cleared   and tables are properly crumbed .    Quickly remove dishes as guests finish each course and at the end of each event.  

• Respond to and fulfill any special event arrangements.  

• Replenish buffet items to ensure consistency and freshness in presentation.  

• Monitor tableware to ensure it is presented to   guests   including proper marking.  

• Monitor and   maintain   cleanliness, sanitation and organization of assigned station and service areas practicing “clean as you go” while avoiding breaking and reporting all breakage incidents .    Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events .    Return any service carts used to transport supplies and equipment to   proper   location .    

• Run beverage tabs for guests as well as accurately close these   accounts out   at the end of the event.  

• Tally consumption tabs accurately and record figures where   appropriate .  

• Bus tables by removing and separating tableware, dishes,   glassware   and flatware.  

• Perform post event cleaning tasks and breakdown of service .    Ensure all tables and chairs are   set   and the event room is clean and neat, returning all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and   departing .  

• Assist   with room turns to complete the set up for events including tables, chairs, etc.  

• Maintain   high standards   of food product,   portion   control, presentation, service, event supply quality,   safety   and cleanliness.  

• Recognize and address potential intoxicated and/or disruptive guests by informing team leaders.  

• Follow all cash handling procedures.  

• Adhere to no solicitation of gratuities policy and no tip jars.  

• Input real-time work orders via   KYC   on any guest concerns during interaction.  Convey with clarity in   KYC   any and all   guest opportunities.  

• Perform any other reasonable duties as requested by the leadership team.  

• Identify   opportunities to   optimize   performance and create value by challenging existing   processes;   encouraging innovation and driving necessary change.  

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind .    Immediate follow-up with a leader is expected.  

• Establish and   maintain   open, positive, collaborative, and professional internal and external relationships .    Develop lasting relationships with guests   and to   secure repeat business .    Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.   

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.  

• Ensure uniform and personal appearance are clean and professional.  

• Maintain confidentiality of proprietary information.  

• Be gracious. Thank guests   with genuine   appreciation.   

• Embody the 1 Hotels Vision,   Mission   and Compass; deliver on Our Promise, provide Good-Natured   Service   and uphold our Brand Pillars.  

QUALIFICATIONS & SKILLS:  

• Previous   food and beverage service experience.  

• Excellent communication and listening skills .    Ability to   clearly and effectively communicate in English   with service team and present specific culinary and wine information to guests .    Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.  

• Ability to read and understand documents such as safety rules, Banquet Event Orders (BEOs), group resumes, floorplans, operating and maintenance instructions and procedure manuals.  

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists .    Ability to interpret a variety of instructions   furnished   in written, oral,   diagram   or schedule form.  

• Must be able to write legibly ( ie   taking orders)  

• A bility to compute basic mathematical calculations.  

• Excellent guest service skills.  

• Ability to follow directions and work in a team environment.  

• Ability to remain flexible and

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