Backstage Experience Coordinator

About this role

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB Title: Coordinator – Backstage Experience/ Part-Time

Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO Live Nation is seeking a Backstage Experience Coordinator for the Fillmore Miami Beach at the Jackie Gleason Theater. The position will report to both venue General Manager and Production Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.  The Backstage Experience Coordinator will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded.  This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage.  This is a part-time, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Job Functions: • The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals. • Maintain a list of all hospitality inventories, i.e: bath towels, hand towels, toiletries, any venue-branded swag, table lamps, floor lamps, decor, etc., and organize supplies and where all supplies are kept.   • Make an overview of the season schedule to come up with ideas for food trucks, activities, etc., to get approval from the GM and get them booked well in advance. • Create a high-quality backstage atmosphere that is warm and welcoming to everyone. • Ensure all areas are clean, set, warm, and welcoming. • Work with Production to coordinate with local backstage catering to ensure the artists' rider requirements are met, and the culinary experience exceeds the artists’ and touring personnel’s expectations. • Work with Production Managers & Catering Teams to help facilitate advances. • Work directly with touring crews, acting as the main hospitality point of contact for tours on the day of the show. • Oversee and assist Production Assistants in the shop, set-up, and maintenance of hospitality in all necessary areas. • Where possible, wash, dry, and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will periodically check dressing rooms throughout the day to tidy up (or assign a porter to complete this task). 

• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste and collecting recycling and educating the bands about our efforts.

• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM. • Maintain running knowledge of local services, excursions, and restaurants to offer tours. • Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement and Artist/Crew satisfaction. • Pre and post show walk-through with checklist to make ready all backstage areas. • Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING Qualifications: • Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment. • Extreme attention to detail is needed. • Must have strong organizational, time management and multi-tasking skills.   • Must be passionate about providing genuine hospitality to everyone backstage. • Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel,

Similar jobs

• Backstage Experience Coordinator- The Truth — Live Nation Entertainment · Nashville, TN
• Backstage Experience Coordinator - Landmark Credit Union Live — Live Nation Entertainment · Milwaukee, WI
• Member Experience Coordinator — Discovery Land Company · Hobe Sound, FL
• Backstage Experience Coordinator- Citizens Live at The Wylie — Live Nation Entertainment · Pittsburgh, PA
• Assistant Production Office Coordinator — Nexstar Media Group · CA-Los Angeles;5800 Sunset Blvd (Tribune-KTLA)
• Workplace Experience Coordinator — PTC · Boston, MA
• Client Experience Coordinator — Trimedx · Indianapolis, IN | Terre Haute, IN | Greenfield, IN
• Workplace Experience Coordinator — Alertmedia · Austin, TX HQ