AVP, Property Management

About this role

Company Overview

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you’re interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Position Summary

The Assistant Vice President (AVP), Property Management will manage daily property operations for assigned communities in accordance with property business plans and state laws to maximize the value of the property through generation of maximum NOI and effective investment of capital.

Responsibilities include, but are not limited to:

ASSIGNED PROPERTIES

• Responsible for daily operations, leadership, and staff management of assigned properties

• Support Property Managers with specific coaching, development, and guidance in order that the annual property objectives are met, and team is engaged and satisfied

• Work with SVP/VP to complete annual budgets, monthly/quarterly forecasts, marketing plans, staffing plans and capital plans

• Prepare weekly, monthly, and quarterly financial updates/variances as required

• Responsible for making sure assigned properties are well run and that Property Managers and staff are constantly striving to improve their property’s operations, curb appeal, revenue, and NOI

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment industry and management of employees

• Demonstrate and ensure that Property Managers and staff maintain professional level of personal appearance, hygiene, courtesy, and telephone manners always while at work or work functions

FINANCIAL

• In conjunction with the SVP/VP, the Regional Manager will assist in formulation of budgets and other business plans for each upcoming calendar year

• Ensure properties stay within their established budget guidelines throughout the year while driving NOI and property values to highest possible level allowed by market

• Ensure that all property operations are conducted consistent with Berkshire's values, policies, procedures and state, local and national laws, and regulations

• Approve all over budget expenditures as called for by policy

• Drive financial performance of properties by ensuring Property Managers understand how operational decisions impact financial results

• Must understand financial statements and all required financial reports

PEOPLE LEADERSHIP

• Set operational and financial goals based on the performance matrix and investment return goals of the properties

• Ensure that Property Managers manage their staff to produce desired results via regular staff meetings, creation and maintenance of on-site goal boards, and effective feedback, recognition, and reward

• Train Property Managers on monthly property statistical reporting (i.e., performance matrix, income report, key stat report, etc.)

• Ensure that Property Managers hire smart, recruit top talent, train, develop, motivate, supervise, and assess all staff to achieve operational goals of the property

• This includes new team member indoctrination, annual performance reviews, counseling, mentoring, advising, and terminating of staff when appropriate

• Interview site level staff as defined by policy

• Oversee team member performance review process; ensuring Property Managers reward top performance and distinguish between the low performers with appropriate corrective action

• Set team member development goals during the annual performance review process and monitor for completion and conduct the same process for their direct reports

• Ensure that on-going training and development of all site level staff; including Property Managers development (People management skills, leasing paperwork, policies and procedures, workplace safety, fair housing, maintenance skills and any other type of training that may be required

• Ensure that new team members are completing required learning through the Berkshire Learning Management System in a timely manner

• Maintain personnel files to include accurate new hire paperwork, attendance, vacation, and sick time information

• Review and approve timesheets if applicable or delegate to due to PM vacation, including the monitoring of overtime

• Ensure confidentiality of information

INTERPERSONAL EFFECTIVENESS

• Communicates professionally and effectively with residents, direct and indirect reports, supervisors, vendors, and contractors

• Negotiates effectively with resident, direct and indirect reports, supervisors, vendors, and contractors

• Possesses excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgrounds

ADMINISTRATIVE/OFFICE

• Attend all meetings and training as required (nationally and regionally)

• Maintain district level records on all aspects of management activity on a daily, weekly, and monthly basis and ensures properties do the same.

• Review for accuracy all reports submitted to appropriate office on a weekly and monthly basis

• Ensures all files and dead files are maintained in accordance with company policy at the property level and conducts ongoing audits of all leasing/resident files, bookkeeping and maintenance records for compliance

• Complete the “Inspect What You Expect” audit annually

• Complete/Review all property level required audits timely

RESIDENT RELATIONS

• Ensure that all staff maintains a positive customer service expe

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