AVP, Infrastructure & Operations

About this role

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The   Assistant   Vice   President, US Infrastructure & Operations   is   a   leadership   role   reporting   to   the   VP, US Infrastructure & Operations   and   leading   the   day-to-day   operational   and   engineering   needs   for   all   Infrastructure & Operations   services   across   the   United   States.  

This   leader   ensures   secure ,   scalable ,   resilient ,   and   high-performing   technology   services   for   a   highly   distributed   and   hybrid   US   workforce .  

This AVP provides leadership and executive representation across forums and functions, while carrying primary accountability for the execution of Service Desk Operations, Service Management, Digital Workplace Management, Cloud & Hosted Infrastructure, Network Infrastructure, Incident, Release & Change Management, Major Incident Management, Service Transition, and legacy/heritage platform operations across the US business.  

The   role   pairs   broad   operational   ownership   with   deep   technical   engagement ,   providing   hands-on   engineering   leadership   across   network ,   cloud   and   on-premise   infrastructure ,   server   and   storage ,   virtualization ,   and   endpoint / desktop   domains — translating   regional   strategy   into   delivered   outcomes   while   maintaining   stringent   uptime ,   disaster   recovery ,   and   business   continuity   requirements   across   modern   cloud   platforms ,   mainframe ,   and   internally   developed   bespoke   software   systems .  

What You Will Do

Operational   Delivery,   Technical   Execution   & Architecture  

• Day-to-day delivery across all US I&O functions—Cloud & Hosting, Networking, Service Desk, Deskside Support, Service Management, Digital Workplace, and Heritage Systems—ensuring services meet uptime, performance, and user-experience targets.  

• Provide hands-on engineering leadership across the design, implementation, and lifecycle management   of:   network architecture (LAN, WAN, SD-WAN, wireless, VPN); cloud infrastructure (IaaS, PaaS) and hybrid environments; data center and   on-premise   infrastructure; server, storage, and backup/recovery platforms; virtualization and containerization; and endpoint/desktop engineering including remote and frontline workforce solutions.  

• Lead   incident ,   problem , and change management, including major incident response and root-cause engineering, driving measurable improvement in MTTR, availability, and digital experience.  

• Execute resilient engineering practices including failover simulations, redundancy and backup validation, chaos testing, and capacity and availability forecasting.  

• Drive automation, standardization, and continuous improvement across infrastructure operations, including responsible use of enterprise-approved AI-assisted tooling.  

• Operate and modernize legacy/heritage systems including mainframe and bespoke   platforms, and   ensure strong cybersecurity alignment in partnership with security teams.  

People, Team   Leadership   &   Talent   Development  

• Lead, coach, and develop a team of   directors,   managers, engineers, and technical specialists across multiple infrastructure   and operations   domains, building bench strength and a culture of engineering excellence.  

• Foster a culture of accountability, innovation, and continuous learning, and manage team performance, workload, and   on-call /escalation models for sustainable delivery.  

• Drive workforce planning, succession planning, and talent acquisition to support evolving technologies and a distributed workforce.  

• Build strong relationships with US IT leadership, application owners, security, and operational and field stakeholders, and represent I&O delivery in cross-functional planning, change advisory, and release coordination.  

Governance ,   Metrics , Risk &   Vendor   Management  

• Maintain and act on regional performance dashboards including SLAs, SLOs, KPIs, uptime, resilience posture, and operational health metrics.  

• Apply ITIL-aligned change, release, and service management discipline, improving deployment success, stability, and compliance.  

• Identify   and remediate US-specific risks, resilience gaps, and single points of failure; support disaster recovery and business continuity planning and execution; and ensure compliance with regulatory, security, and internal governance requirements.  

• Support   Opex   and   Capex   budget execution and cost optimization, and oversee vendor selection, contract negotiation, and performance management within the VP's financial framework.  

Regional Execution & Global Alignment  

• Represent   US Infrastructure & Operations leadership across internal, enterprise, and global forums as   required .  

• Translate global standards, architectures, and governance frameworks into executable regional plans and operating procedures.  

• Contribute US operational perspectives and requirements to global design workshops and   standards   development.  

• Support the regional resilience strategy, ensuring critical services meet uptime, disaster recovery, and business continuity requirements.  

• Performs other duties as assigned

• Complied with all policies and standards

  What You Will Need • Bachelor's   Degree in Information Technology, Computer Science, Engineering,   or   related   field   ( or   equivalent   experience ); Master's   Degree, Information Systems   or   Technology Management (MBA   preferred )  

• 10+   years   Progressive   IT   experience   including   leadership   of   infrastructure   and   operations   teams ,   with   5+   years   of

Similar jobs

• AVP, Data Platform Engineering — Thehartford · Remote
• AVP, Security Architect — LPL Financial · Tempe | San Diego, CA | Austin, TX
• AVP, Engineering — Merck · West Point, Pennsylvania, United States | Rahway, New Jersey, United States
• AVP, IAM AI Engineer — LPL Financial · Fort Mill/Charlotte | New York | San Diego
• AVP, Technical Delivery Manager — Axos · HQ - San Diego, CA
• AVP, Engineering Security Operations Manager — LPL Financial · Austin TX | Fort Mill/Charlotte | San Diego
• AVP Operations — Sedgwick · Chicago, IL
• AVP, Solutions Data Architecture — Vizient · Edina, MN | Virtual Office | Chicago, IL