AV/IT Support Technician - AV Event & End User Support

About this role

Position Summary This blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk tasks as required by the business.

The technician should have approximately 3 to 5 years of relevant AV, event production, or technical support experience.

Responsibilities • Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout. • Review technical plans, run of show documentation, equipment requirements, and production schedules. • Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems. • Support rehearsals, presenters, executives, and live event delivery. • Diagnose and resolve technical issues quickly during live events. • Capture and deliver event recordings and complete basic post-event documentation. • Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout. • Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment. • Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms. • Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting. • Fulfill end-user hardware requests, equipment setups, replacements, and office support needs. • Document incidents, service requests, system changes, and resolutions in the appropriate systems. • Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams. • Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders.

Qualifications & Experience • 3 to 5 years of relevant experience in AV, live event production, UCC, or technical support. • Strong working knowledge of professional audio, video, conferencing, presentation, recording, and collaboration technologies. • Experience supporting live corporate events and troubleshooting issues in high-pressure environments. • Working knowledge of end-user computing, including desktops, laptops, peripherals, operating systems, connectivity, and common software issues. • Strong troubleshooting, communication, documentation, and customer service skills. • Ability to work independently, prioritize competing requests, and shift between event, AV/UCC, and end-user support responsibilities. • Ability and willingness to periodically travel to and manage offsite events as required by the business. • Flexibility to support event schedules that may occasionally require adjusted working hours.

Preferred Qualifications • Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking. • AVIXA CTS-I/CTS-D, Q-SYS Level 2, and/or Dante Certifications

The role requires flexibility to shift between event delivery, AV/UCC support, and Tier 1 end-user support based on business priorities, with scheduled and business-critical events taking priority.

Salary Range $23.49 - $37.10 USD (Hourly) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days 401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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