Audio Visual Event Technology Manager

About this role

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

AV Technology Manager, NYC

Convene Hospitality Group, a global leader in premium meeting, event, flexible office, and membership experiences, is seeking an Audio Visual Technology Manager to lead the seamless delivery of world-class events at Convene's premier Brookfield Place location in Manhattan at 225 Liberty Street.

This role sits at the intersection of hospitality, live events, and cutting-edge AV technology overseeing the technical execution that brings every meeting, conference, and experience to life within one of New York City’s most iconic destinations. We are looking for a passionate AV leader who thrives in a fast-paced environment, takes pride in delivering exceptional guest experiences, and is committed to building a collaborative and inclusive team culture.

What You’ll Do:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

The Technology Manager is responsible for Operations Management:

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels

• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems

• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival

• Provide consultative support to technology sales for client programs

• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings

• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors

• Attend planning and pre-production meetings

• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.

• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations

• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs

• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event

• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics

• Assist in any areas of daily operation

Responsible for Training & Development:

• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching

• Participate in collaborative project efforts with both the technology team and other departments

• Participate in employee appraisals

• Mentor AV Specialists to provide a consistent level of customer service

• Interview and hire prospective candidates for all positions in the department

• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly

• Review and stay current on all departmental SOPs on a quarterly basis

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.

• Review P&L/General Ledger reports for department/location, ensuring accuracy

• Approve and submit vendor invoices to Accounts Payable in a timely fashion

• Participate in the annual budgeting process for team member’s location

• Maintain and uphold Convene’s cultural standards

• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing IT and AV equipment, as well as computer software systems

• Proven experience in leadership roles, including leading team members

• Customer service or hospitality experience preferred

• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays

• Understanding of Crestron control and hardware endpoints

• Basic knowledge of data networking principles, architecture, and applications

• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.

• Ability to lead and manage team members effectively, collaborating with internal and external clients

• Familiarity with CRM applications

Physical Requirements

• Flexible, long, and we

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