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Associate Technical Writer

Harris

Remote · Louisiana, United States, US

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About this role

What You'll Do • Learn the product delivery life cycle and how to monitor documentation progress within it • Write and edit user-facing documentation, including user guides, technical reference guides, and release notes • Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date • Help maintain and organize our documentation site/knowledge base in ClickHelp • Review and edit content for clarity, consistency, grammar, and adherence to our style standards • Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation • Incorporate feedback from user testing, support tickets, and customer questions to improve existing content • Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For • 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count) • Strong writing, editing, and proofreading skills, with an eye for clarity and consistency • Ability to break down complex or technical information into simple, user-friendly language • Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms • Good organizational skills and ability to manage multiple projects/deadlines • Curiosity and willingness to learn new technical concepts and tools • Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have • Familiarity with software development concepts or SaaS products • Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code • Experience with generating and manipulating screenshots and diagrams • Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us • Fully remote team with flexible working hours • Mentorship and growth opportunities within a supportive team • Opportunity to shape how customers experience and understand our product

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