Associate System Administrator

About this role

Career Category Information Systems Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate System Administrator

What you will do Let’s do this. Let’s change the world. In this vital role, you will be part of Amgen's newest and most sophisticated final product assembly and packaging plant. The Final Product facility will feature best-in-class device assembly and packaging technologies with embedded Industry 4.0 capabilities, while integrating sustainability innovations to reduce carbon and waste as part of Amgen’s plan to become a carbon-neutral company by 2027.

As an Entry Level Lab Associate System Administrator, you will work within Operations Technology team will support Operations at Amgen Ohio with a focus on Laboratory, Benchtop, and manufacturing capabilities. The main responsibility of the role is to support applications, design, solution deployment, and provide day-to-day support for Quality, Manufacturing, and Process Development, and the broader Digital Technology and Innovation teams while adhering to Amgen standards, policies, and procedures. This is an onsite role.

Responsibilities: • Proficiency in Microsoft Windows Administration, such as configuring system settings, managing user accounts, ensuring system security, and troubleshooting issues to ensure optimal performance and reliability. • Experience with analytical instruments, configuration, system management and integration with Laboratory Platforms. • Quality Records experience, Data Integrity and GMP environments experience. • Actively engage with business users to analyze business needs, capture, and detail business and solution requirements guided by standard methodologies in core application platforms. • Participate in technical root cause analysis, incident investigations, business case development and troubleshooting on computerized systems. • Perform assignments that have clear and specific objectives and require investigation of limited number of variables. • Initiate and complete routine technical tasks. • Coordination of business process and system issues across multiple departments, functions, and other Amgen manufacturing sites. • Participate in technical root cause analysis, incident investigations, business case development and troubleshooting on computerized systems. • Analyze problems, develop, and propose technical solutions in a scientific manner using data-driven techniques and analyses. • Support non-standard shift organization and extended hours, as per business needs. • Leverage AI and data science to enhance ways of working and drive outcomes.

What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications: Bachelor’s degree OR Associate’s degree and 4 years of Information Systems, Business Analysis, or related experience OR High school diploma / GED and 6 years of Information Systems, Business Analysis, or related experience

Preferred Qualifications: • A general to good understanding of Quality processes, Laboratory, benchtop, and manufacturing systems. • Ability to analyze problems, process complex data, establish facts, and draw valid conclusions. • General knowledge of IT architecture and hardware. • General understanding of project management, customer service, and conflict resolution skills. • Strong interpersonal skills with ability to work collaboratively in a team-based environment. • Strong computer skills and possess the ability to apply science-based thinking to practical applications. • Energetic and technically minded individuals. • Proven excellence in verbal and written communication at all interpersonal levels. • Familiar with ALCOA++ Principles. • AI, Data engineering capabilities. • Ability to manage multiple priorities in a fast-paced environment. • Team-oriented mindset with a focus on collaboration and shared success.

What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage

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